Very happy
I purchased the large basis dog food aNd water bowls. I could not be happier with the product. Thank you for creating safe, non-toxic bowls.
By Happy C.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
377 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering Simple, Natural Pet Supplies. Please note that many folks have started leaving reviews on our page that are for another business. We are Basis Pet and not affiliated with Basic Pet. Please leave the bad reviews on their page!
Basis Pet (Not Basic Pet) (basispet.com) has 377 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
377 approved reviews, newest moderated first
I purchased the large basis dog food aNd water bowls. I could not be happier with the product. Thank you for creating safe, non-toxic bowls.
By Happy C.
I was looking for a product made in the USA and found Basis Pet. Ordered two stainless steel bowls. I love the sleek modern look. I had a bid of trouble with the first order with one of the bowls having tiny rust spots within just a few days. Basis Pet replaced the bowl with no questions asked and said in most instances like this, a replacement will solve the problem. I have had my new bowl now for over a month and so far so good. I would order these again. Great customer service.
By Heather R.
Response from Basis Pet (Not Basic Pet)· Jun 2, 2015
Hi Heather, I'm sorry to hear that you had an issue with rust. It happens very rarely, but there are a few things that can cause rust even in stainless steel. The good news is that we stand behind the product fully. I'll be reaching out by email shortly. We may be able to help identify what has caused the rust and eliminate it. At the very least, you're entitled to a refund.
If you love your four legged friends, these are the bowls for you!
By Customer
Great service - very nice product - when I received the product I ordered, I realized the bowls were too small for the dog I was getting. Mike immediately sent me the next larger size with a return label enclosed. He cross shipped without charging me (except for the price difference). The new bowls arrived a couple of days later. The bowls and stand are well-made from certified US materials. He is a small-scale domestic entrepreneur. It is a pleasure to do business with him.
By Eugene L.
Received my order in a couple days and couldn't be happier I finally found bowls for my beloved pets that are safe and made in the USA!! Thanks again!!
By Alicia R.
The bowl appears to be well made and I hope to have it for many years.
By Lydia
Mike was fantastic - answering my many probing questions. Ordered the stainless steel bowls & they're beautiful, functional & ++quality. One of the best online shopping experiences!
By Marlene
I became concerned about the quality of stainless steel when I read about a random test that was conducted on large shipments of stainless steel pet bowls being sold at a big box store. The tests detected low levels of radioactive material and lead. During my research I discovered Basis Pet and learned that they take extra steps to ensure their stainless steel bowls are made from non-radioactive and lead free metal. Not only are the bowls safe...they're durable, beautiful, and made in the USA. Thank you, Basis Pet!
By Angela