easiest refund/exchange ever
I originally ordered small bowls, which were too small for my dog. I emailed basis pet to ask how to return them. They refunded the money at the time of that email even though I had not even put the bowls in the mail to go back! I couldn't believe it:no balking, no complaints, completely trusted me to send the bowls back! They even stated how they understood me ordering the wrong bowls...... The mediums are perfect! Now I am willing to patiently wait as they design their new stands, which I am sure will be awesome.
By s.f.m.

