Basement Systems USAReviews of basementsystemsusa.com

System has leaked and not work properly since the original installation. When I called about a warranty on the system, I’m getting the total runaround they now stating they only Warrantee the manufactured pieces are parts not the system itself buyers beware , beware! When I had BEE DRy and another contractor look at the basement systems installed in my house they said very poor produce and they have had to totally remove basement systems and start Over. I hope people read this and run away from basement systems. Do not stand by product, service or warranty!

I purchased 3 replacement basement windows and the water wells to prevent leakage into my basement. The windows being replaced were original to the home - almost 50 years, but a small trickle of water would come in after a severe rain. We were looking to one day finish the basement and thought this would be a good first step. One window was a total failure with water streaming into the basement after days of consistent or heavy rain. I use plastic and a 45 gal can to contain the water flowing in from the 'new' window. The new window that allowed heavy rain in the basement was much worse than the 50-year-old window! They offered to do more to combat the problem - install a french drain, but I lost confidence in their solutions. I did purchase a dehumidifier from them and it works really well! I need it because my basement gets a lot of water due to the new window that allows water to pour into my basement. Nice salesman, nice workers, but a little short on expertise...

We had our basement system upgraded from an older system and it was not installed as promised. They were supposed to install the dehumidifier in one spot and it was put somewhere else that was not centrally located. It’s also barely on the blocks they used to hold it up. They were supposed to reinstall our insulation, but it was very shoddily done and parts of it have already fallen down. They used tape to hold the anti-microbial layer down instead of whatever they did with the last barrier we had and it does not do a good job. Also, the layer does not seem as nice as the last one we had. Until the annual service it looked like crap. They made the team that installed it drive almost 2 and a half hours one way daily to do the installation instead of putting them up in a hotel. It’s crazy that our “local” office is in Zebulon, NC instead of Va. Beach, VA. The last guy did make it look better, but the tape has already started to come off again. We have tried on numerous occasions to complain but we have received not response from them. The system is keeping the moisture down, but I am not happy with the customer service at all. I sent my most recent complaints in about 3 weeks ago and have still heard nothing.

Basement systems did the water guard, vapor barrier, a super sump with battery back up and installed 3 windows and sun wells. Very happy with the job and the customer service. Had torrential rain twice since then and basement is completely dry.

We had an amazing experience with Basement Systems. They were professional and kind and everyone on the crew was wonderful. Our basement went from moldy and wet to perfectly clean and dry and we are so happy we used them for our Basement Waterproofing.

Sales and planning process were very smooth. Crew that worked at my property were polite and communicated what was going on. There was a minor issue that needed to be cleared up, but the account management team took care of it in a timely manor. Overall, I am very satisfied with the work performed.

Thank you Pete

These guys really went out of there way to get it done right. Had some trouble wih the install but definitely made good. Sent a service guy out three times for free to make sure i was satisfied. Impressive.