BaselaneReviews of baselane.com

It makes categorization of my transactions for my multiple properties so easy. Love the interface and tools.

The company sent me an email to verify my legal tax address before they sent out tax documents. It was incorrect and there isn't a way to update it online, so you have to contact customer service. The entire process took multiple emails over a week. The requested a list of documents to verify my address change. However, the list of documents (Utility Bill, Bank Statement, Lease Agreement, Current Pay Stub, Insurance Bill/Statement, Incorporation Documents, EIN Letter) were either mailed to me or contained my registered agent's address. I asked if I could use my valid, legal, state issued, unexpired identification. When I sent it in, the bank rejected it because when Michigan updated my address, they did not issue a new ID with my new address, they just put a sticker on the back with the new address. Baselane's bank, Thread Bank, required something like a utility bill. I flat out told them I would make a fake bill so they could update my address because apparently my ID was not good enough to verify my identity. THEY TOOK IT! The next day they verified that my address way updated in the system.... This bank has terrible security practices. What's even better is that when I requested to close my accounts and profile, all the needed was the last 4 of the account numbers to CLOSE THE ENTIRE ACCOUNT AND PROFILE. I'm giving 2 stars because I enjoyed the user friendly dash board. It is one of the easiest I've used to conduct business. But I cannot look past this incident, especially because this is not the first time I've had issues updating information on my account.

Used their tenant screening background check service. Worst service and information summary I’ve ever received in 20+ years of landlord experience. Poor customer service. Refused to refund cost of unusable, incomplete report. Any landlord who relies on their report is a fool.

An account was open in my name without my knowledge. The only reason I found out, was because I received a check for the balance of funds that was in the account, and when I called to verify with baseline why I received this check, I found somebody else had opened the account. I explained to them that I wanted to transaction history. They did verify some information over the phone with me, and gave me the name of the person of who made an initial deposit, how much and when. They said there were multiple transactions in my name after that, but would not show that information with me. They said they would send me an email never did. I waited a week and called back. The customer service representative, paul, told me that he would have somebody reach out to me that day. Still nothing. Today, I spoke with them on the phone, and again spoke with paul. Doesn't seem like there's a lot of people that work in their customer service department. I have called multiple times before, but never got through. When I spoke with Paul this afternoon, he told me that he couldn't share any information with me. I explained to him that I needed to know more to get to the bottom of everything, and he told me that the only way I could get more information was if I were to get a subpoena. He told me he had to leave, that he did not have time to discuss all and he could not talk to me any longer and then just hung up. This company has horrible customer service. And they absolutely do not take fraud seriously at all. For all I know, they knew about this being a fraudulent account and did not want to deal with it at this point. I am reaching out to the FTC to resolve this issue. I don't see how a company can withhold information from someone who is trying to protect themselves. This hold up may even be creating more damage due to delaying me from seeing who and what is happening with my credit and name. They say the calls are recorded when speaking with them. I would love to hear the call again and would love for the FTC to listen to their business practices.

Baselane is a modern, effective, and integrated platform that is excellent for real estate investors and landlords. The banking and tax features are seamless and they are continuously improving.

The banking is a mess and unreliable! I wired money to my account, provided proof it was wired to Thread and my account number, and they are still struggling to find it. I'm dumping them, moving to a real competent bank, and leveraging a different property management software. Found will give you all the same bank reporting for taxes (better even) and everyone has a means for ACH rent payments.

Baselane has made being a new landlord so much easier, and I'm looking forward to the excel spreadsheet of expenses and profits handy for tax time. The credit card which pulls from the profits also makes it easier to pay for pest control, repairs, purchases for the home.

Larissa is always available to help us navigate Baselane.