Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
508 reviews
BaselaneSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Baselane is banking and bookkeeping that removes the mental overhead of managing finances for multi-property owners.Our goal is to support your rental business with tailored financial services, automated tools, and actionable data to save time, increase returns, and grow their rental investment portfolios.
Baselane (baselane.com) has 508 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 445 reviews with 5 stars · Clear filters
My experience today with customer service at Baselane was outstanding! I spoke with (3) separate people, and each of them kindly and patiently walked me through navigating a process new to me. Way to go, guys!
By Shelly C.
Support was amazing. Got back to me and assisted with my login and password lock out appreciate the email and direct phone call. Great customer service! Thank you so much for being so patient and making sure all went well.
By Dee M.
Saad answered all my questions and I now have a better understanding of how to navigate the system. Thank you Saad
By Ander A.
Elias was the most patient, knowledgeable customer service rep Anywhere! He totally walked me through all the steps of setting up my Baselane account. He stayed on the phone with me through many glitches and remained positive throughout! Whatever you need to do to keep him on your team- do it! Only thing that would be Awesome- would be to give him a Direct line! When customers have a great experience- they want to be able to get back to that rep!!! Elias is a pro for sure!!!!
By Marcia K H.
Elias was very prompt in a response to my issues. And I really appreciated the information provided to fix it (closing accounts). As well as the reminder to see if I was able to complete it. It was perfect timing after a busy weekend where I forgot about it, but needed to be addressed.
By Leigha
Salwa is awesome to help me set up my rent collection. Thank you so much!!!
By Marybeth J.
Just started using the app and right away I had issues with my phone number. I sent in a ticket for assistance and the folx there got right on it. They were so fast and courteous I couldn't believe it. It took a total of 5 hours to solve my problem, which is SUPER fast considering other companies service. Would def recommend.
By Jasmine T.
Fantastic personalized support that led to the correct outcome when dealing with a pesky fraudulent charge. 10 star service!
By DK
