BaselaneReviews of baselane.com

Saad is great. We had a bad connection we set an appointment for a call back, he called me back and walked me through my issue. Thanks Saad!

Servicing and response times are so good especially for a bank it’s unbelievable and refreshing. My last bank I had to wait 30-40 min to talk to someone and additionally I couldn’t even email support requests. With Baselane I’m able to talk to someone right away or email the support team and they respond right away. Happy I found them (through Steadily) and will never go back.

Salwa was very professional when guiding me through the payment process.She was very knowledgable, patient, and professional. 5 stars for Salwa’s performance.

I received your response quickly and thoroughly. The customer service desk solved my problem, answer my questions and we're very professional and responsive. Frankly, I was surprised and very impressed! I have not dealt with Baseline bank before this.

Saad did a nice job. I’m all set up now. My tenant has made his first payments to me through Baselane to my accounts. I had a problem with my internet being dropped. I was talking with Aya who called me back promptly. It happened again and she checked on me then today I received an email from her. When we were cut off the second time Imcalled back in and spoke with Saad. He initially helped me set up my Baselane account and remembered me. He helped me fix my problem. So I think Saad and Aya are both great. I’ve spoken with Aya several times as well and she always follows up with an emai as Saad did. I would say that Baselane has good customer support and they were really patient with me. When I needed help on their platform I shared my computer with them. Yes, they were great! Debbie

Customer service is quick and effective!

Nour was very helpful and patient with me, and answered all my questions. I’m very happy with Baselane customer support.

The customer service representative understood exactly what my issues were even though I had difficultly explaining them to him. With very little time spent, he solved the problems I brought to him in clear and understandable terms that enabled me to go forward with my work. Saad was excellent!!!