Good service ,high shipping costs
very easy to find what I needed and arrived on time but the shipping prices are crazy. As much as I like the products and ease of shopping I will still look elsewhere for cheaper prices .
By Patricia
Saturday, November 7, 2026 · Customer reviews of US businesses

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280 reviews
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Barefoot Spas is one of America's leading hot tub and swim spa brands. Manufactured in Chesterfield, Virginia, our diverse product line is sure to have the perfect spa, hot tub, or swim spa to meet your family’s needs and budget. We are family-owned and operated and have been working together for years to bring joy and relaxation to the backyards of our neighbors far and wide.
Barefoot Spas (barefootspas.com) has 280 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
280 approved reviews, newest moderated first
very easy to find what I needed and arrived on time but the shipping prices are crazy. As much as I like the products and ease of shopping I will still look elsewhere for cheaper prices .
By Patricia
I ORDERED A NEW HEAD REST CUSHION AND IT CAME VERY QUICKLY! HOWEVER, THE SHIPPING COST IS HIGHER THAN I EXPECTED IT TO BE. THE PRODUCT FIT AND WAS EXACTLY WHAT I NEEDED.
By Valerie J.
The headrest that was delivered is defective. I emailed to request a replacement and have not received a response. You’re customer service is awful.
By Nikki
I ordered new headrest and they can in very quick. They accessories people were very kind on the ohone.
By Benton B P.
Filters were not packed well at all and probably received damage from bottles of shock and others products banging into it during shipping. Glad those packing peanuts were gone from shipping but little to no packing protection from damage during shipment.
By ce
The company has a quick pack and ship. Item was delivered within 3 days.
By Melinda A.
Easy to use site--quick response.
By Michelle M.
Well my spa is leaking and less than a year old. I contacted customer service 6 days ago and even paid the $150.00 service fee and have yet to be contacted again by anyone at to repair spa. This is not very good way to retain customers.
By Ron