Banner HealthReviews of bannerhealth.com

Depressing to read the other reviews here, not only the people who had suffered due to this company but the people who have experienced the same issue I have. I've been receiving information about patients of this company despite not being a US citizen and not being at all related to any of them. I reached out to their privacy department who have told me that they don't see any issues and that they will continue to send sensitive information to me despite being told I am not the intended recipient.

No way of contacting them by email, and as I'm not in US I can't phone them. Round in circles on chatbot with no way of talking to an agent. Dreadful They have breached customer confidentiality by sending me personal medical details of one of their customers. I have no way of resolving this.

I took my wife to Urgent Care Banner for an excruciating earache and was told they only take patients with an appointment. Why do they have the name "Urgent" when you have to make an appointment and are told they have an appointment open for the next day. What a joke for medical services.

My husband is 75 with serious heart related issues. He need try stay calm. He also is very sick with other issues. They put him in a room fixed for one but 2 beds. One tv one remote one phone but 2 people. So at 11 pm they brought in a violent screaming cussing man put him in the room with my husband.The man had to be tied and howled all night yelling. My poor husband so sick and was in great fear for his safety all night. I got my husband moved complained next day. This is elderly abuse. I will be filing a formal complaint and inform his insurance. I tryed calling house supervisor only to get the run around.

Lied about using federal workers comp, asked for me to do the paperwork that workers told me I can’t do, “the medical provider must do this” Then after months, they tell me that since I didn’t make workers comp do something they said they don’t do, my only option is to use my personal insurance and pay thousands in copay. Now I have to start over with a provider that actually does workers comp, can’t pay thousands just because paperwork is hard.

The few times I have used Banner Urgent Care, Primary Care, and a surgical center I cannot recommend them. Urgent care was satisfactory, but the others were really, really bad. I also received a bill because they screwed up and I now get to hassle with straightening that out. The primary care I received was extremely rushed and the Dr. didn't listen at all. I walked out with a bunch of referrals I didn't want or need. Now I am being pestered by all the companies. They sent referrals far from my home? Why? I'd rather not have primary care at all than this garbage. I'm just going to go to Urgent Care for prescription refills. I have a PPO, so I don't need a "Referralist". That's all they are. I'd rather have an app telling me when to get tests done rather than this. On top of this a couple years back a surgeon warned me about Banner. Said doctors were leaving because quality is so poor. I didn't believe him, but I do now. I'll be staying away from all their facilities if I can.

I originally called over to the clinic in Peoria on Plaza Del Rio Blvd. I had the very nice opportunity to speak with Hannah! I explained to her that I was a patient, I discovered through a self exam a bump on my right breast! Before that I called to see someone in imaging. I didn’t have any orders but I was given an appointment for 12/9 at Banner Lakes, which turned out to be a fiasco! Needless to say, Hannah was very very friendly n courteous with my story! She made my appointment so I could see a FNP and get orders 1st, for Banner Lakes! I was so very grateful for this fine customer service! She was a big help! I’d deal with Hannah any day of the week! She went above and beyond and I am thankful she made my day so much nicer! Way to go Hannah! 💞

This was my second time here at this hospital and it is the same with the nurses and specially this nurse named “Tracey” she was definitely racist with me and my sister we are latinas, and was completely rude to us in any way. She was complaining about any thing that the patient was asking for. i would definitely make sure she doesn’t get around any latin people because she discriminates, she shouldn’t be working at a hospital if you’re not nice enough to handle situations and be nice to any race of people. Horrible experience never coming again to this location.