Banfield Pet HospitalReviews of banfield.com

I just had the WORST experience I have ever had with a vet clinic at your Kingwood facility located at 4521 Kingwood Drive.  On June 2, 2026 I noticed my little dog's ear was swollen and somewhat firm.  I got online to make an appointment at your Kingwood location as my dog's usual vet is in downtown Houston and not available.  I made the appointment for 5:00 pm. I showed up on time and with my pet's records (on my phone) and I was told their "system was down" and my pet could not be seen.  I was asked if I could "drop him off in the morning."   I said I was not sure if it was an emergency and that I couldn't really come back in the morning.   I then asked why the vet could not see my dog without the computer working, as this did not make any sense.  She said she could not pull up procedures or prices.  Is there not a system in place at Banfield where vets can see sick or injured animals and then call in to corporate for prices or bill the next day?   The woman behind the counter talking to me was clearly frustrated and got very annoyed with me and I told her I just did not understand her poor attitude.  My dog is clearly injured or sick and he needed help.  She said the doctor was on the phone and I could just wait to talk to her, but there was nothing she could do.  I told her when I am at work and my computers are down or the internet is not working, I can still take care of my clients.  If your system is so sensitive that sick or injured pets cannot be seen with a "down system", you all need a new system for emergencies or you should not be in the pet health business.   That counter clerk was so rude, unsympathetic, and uncaring that I just left to find a new after-hours vet/hospital.  I will never go back to nor recommend a Banfield clinic nor the vet at that clinic.  That location and the staff should not be in the pet healthcare business.   I did call the 800 number for Banfield customer service and the gentleman who answered the phone and talked to me about my experience was very kind and understanding and he was amazing.  That man deserves a raise and a promotion, but the entire Kingwood staff should be fired.

Horrible place to take your pet. They can't even keep up when my dogs shots are due. I get it to show that they're due, and then when I go there, they tell me they're not due. Also my dogs first teeth cleaning I was told that he DIED under anastasia . I was told that they would use a different anesthesia.The next time. When I took him back again for his teeth, cleaning, I was concerned about him DYING can they tell me that he didn't die with another issue. There's all these different things going on.In my life, when they gave him this anesthesia this time, he had issue that im still don't quite understand ,something about his heart rate dropped and they had to give him some medication. I canceled my the dental plans, but they kept insisting that I need to bring him back again for a dental cleaning. I ended up canceling the whole insurance after they were couldn't kerp up with his vaccination

Appointments are available for drop offs only on MOORESVILLE NC, if you need in person appointments you have to call 5-10 business days to see if a doctor is available. Do this sounds right to any one? I don’t think so plus you call the Banfield phone number 8668947927 to cancel the subscription and get a refund they declined it. This subscription is not a good business practice they are horrible.

I used to recommend this place to everyone ( I’ve been a customer over 20 yrs ) now they just want money money money !!!! The vets care but the policies don’t allow for that unless your checkbook is open . This has been getting worse for a couple years now but recently my dog had a rather serious eye injury and was seen after all the up charges for tests and scripts ( I had a wellness plan with them ) he was sent home. The next day he got a lot worse and it actually scared me . When I called to have him seen again I was told the next appt was almost 7 days away and to take him to the ER. When I mentioned the plan I was told it wasn’t insurance and basically told to bug off . The plan would cover the visit so I wasn't allowed to use what I’m paying for . He’s fine now because of a specialist . Today I went to get him an allergy shot and was turned away because they say his account is in collections, they just took the final payment for the year out 2 weeks ago !!! I turned off auto renew and found another vet so I guess that’s money they won’t get so they just cut you off!!! If your looking for pet insurance don’t go here !!!!! Get a pet insurance policy with a wellness clause, it’s the same amount of money and you get reimbursed and you can go anywhere!

Very disappointing experience at Banfield on Coral Way in Miami. After more than 5 years as loyal customers, we were treated with disrespect and unprofessionalism. An employee named Vannessa refused to provide her last name and was extremely dismissive. It felt like the focus was more on selling unnecessary services than actually caring about pets and customers. We left frustrated and upset. Because of this experience, I’m canceling my wellness plan and will not be returning.

I have been with them for year and can tell for sure - Not worth it - and they will send you to collections if you stop paying and can’t afford. If they prorate they use ridiculous pricing for comparison. They sent me to collections for 499 after I stopped paying in 6-7 months for one of my dogs because the plan went up from 30-40 to 60 and couldn’t afford it. All she had is few basic vaccines and a bloodwork. They also said she had fecal and they haven’t, I still have the empty containers. I just paid a Mobile vet $164 per dog for all vaccines - dapp, rabbies, Lepto, bordatella, including internal parasite and heart warm test, bloodwork and fecal. If I had the plan I would pay 12 x 60 =720 for the year ( not even getting fecal and urine although they charge), not to mention sometimes they give one of my dogs diarrhea which cost me about 100 for probiotics after the shots.

I took my 5mo frenchie Xochie in because her umbilical hernia appeared bigger. Dr. Wright called me and told me that my frenchies nostrils were completely closed. That she was not able to breathe through her nose at all. That i needed to have her spayed because no one would do a BOAS surgery without her being spayed. Dr. Wright also implied that no doctor would perform her hernia repair or tooth extraction without her being spayed. I told them that my I planned to breed Xochi when she was old enough. They told me how it was unethical to breed her because of her closed nostrils. When I picked up Xochi I watched and heard her sniffing everything. I called and requested that Dr. Wright call me back. I asked the doctor why Xochi was sniffing and breathing fine if her nostrils were completely closed. They apologized if they made it sound like she could not breathe at all. They said the flat muzzle and pinched nostrils is a breeding defect and no responsible person would breed their dog with those traits. I pointed out that was something that frenchies are known for and they said yes it was irresponsible unethical breeding. I told them that it seemed like they were more concerned with having her spayed than assisting me with getting the proper care. I told them that I did not get Xochi from a puppy mill. I got her from a responsible breeder and that banfield ran a health screen and told me there was nothing genetic that should prevent her from breeding. This is not what I needed to hear from a vet when I'm concerned about a hernia. I said I wasn't spaying her. That should have been the end of that conversation. I should not have been preached to by this person. Great I get it they dont believe in breeding Frenchies. Then they shouldn't breed Frenchies. The entire experience was very upsetting to me. I am paying for a rather over priced plan for two dogs when that already had insurance because I thought banfield was good for basic care. I do not want Dr. Wright touching either of my dogs IF I decide to bring them in again. I will be contacting the corporate office as well as leaving a trust pilot review.

The “pet insurance plans are a scam- I paid for 2 yrs took the cats once for shots etc. they charged me over $ 500 I waited 3 hrs and the company charged me $71 for each pet to cancel the policy Worst pet care provider company ever Run in the opposite direction