Banfield Pet HospitalReviews of banfield.com

Very disappointed with Banfield after approximately 30 years as loyal customers. We’ve had multiple pets cared for by Banfield and referred many friends and family over the years. We contacted the Wellness Plan team with two simple questions. When we didn’t get answers, in frustration I replied, “We’ll be canceling.” I did not ask them to cancel, yet they cancelled both dogs’ plans without clarification. We immediately requested reinstatement so we could use the benefits we’d already paid for. After repeated emails, a request for a manager, and my husband speaking with multiple representatives, we were offered a one-month refund or told to email the Care Team. We did, and still received no response. We’re also frustrated with the post-COVID practice of requiring pets to be dropped off for routine appointments, causing unnecessary stress when owners could otherwise be present. Combined with declining appointment availability and poor communication, this is not the level of care or customer service we remember. After 30 years of loyalty and referrals, we’re deeply disappointed. We simply want to use the benefits we’ve paid for, and sadly, this experience has confirmed we can no longer recommend Banfield to others.

Had a balance on my Puppy Care Plus account. I went in person to set up an appointment where I was told by a Banfield employee to pay half of my balance upfront and I could pay the remaining half after the appointment, and still continue with service. I show up for the appointment and get told my account is cancelled and they sent me to collections. I call the billing line and get told that even though I was told the wrong thing by an EMPLOYEE OF THEIR COMPANY they refuse to reopen the account and I would have to pay for services that weren't even rendered to my puppy. On top of that the "vet" that I spoke to and informed me my account was closed was rude and insistent that I never had an account (when I told them I did I was told "ummmmmm nope you never did").

I have gone back and forth with whether the level of care was worth the cost. I will never go back to a Banfield and can’t wait to cancel my plans. My dog has been very itchy. I got home and noticed she has licked the hair off most of her belly and it is red and raw. I’m afraid it is going to start bleeding. I made an online appointment and headed out. Halfway there Banfield called and there had been a mistake and they couldn’t see my poor baby. I’m beyond angry and looking forward to finding another vet for all my animals. I would never, under any circumstance whatsoever recommend Banfield to anyone.

If you care about your pet ... please don't take them here All they care about is money an tests .they push as many tests at you to have done to your pet as they can .not for the welfare of your pet but to make money I spent 5 thousand dollars on tests... an they still wanted to do more tests They didn't give my pet any medication at all an when I refused more tests was told to go elsewhere . That night my pet died because I couldn't get the right medication he needed Don't be as stupid as me ..... Don't take your pet to banfield My pet paid with his life an I will have to live with that mistake forever

Banfield sent an unpaid service to collections only 3 days after. Their system was down for 2 days so we were unable to pay. They didn’t give us any time after to make a timely payment even with our busy schedule. I spoke with a lady named Melissa with client services department and she provided the worst customer service. Continuously cut me off and did not listen, just automatically assumed we were in the wrong. This is by far one of the worst pet hospitals and I’m very happy to no longer be using their services.

If it were possible, I would give this company a NEGATIVE five stars! Our Banfield Pet discount plan recently renewed. A week ago our 7 year old German Shepherd became severely ill. We took her to the Vet and her symptoms worsened over the next few days, she was slowly and painfully dying. She was suffering terribly but no one, even a specialist, could figure out the cause. After several thousands of dollars later and her continued suffering, we couldn't let it go on any longer. The decision was made to put her down. We are devastated and heart broken! Now THIS HORRIBLE COMPANY IS FORCING US to continue to pay $60 a month for the next year! Why isn't there a way to cancel a subscription when the reason you got the plan in the first place no longer exists!??? It will be a monthly reminder of the loss of our precious dog. Stay far away from this scamming rip off Company!!!!

I could not allow the month to end without sharing me and my Furbaby's absolute last visit and reasons for the cancellation of his Wellness Plan after 2years. His visit was to be simple, nail trim and a shot. He takes the Chill Protocol because he doesn't like either and it makes the whole visit less traumatizing. First, I could tell that the dr didn't seem comfortable due to my Furbaby being a large breed (Rotti), she advised that she was giving him more meds because he didn't go under right after the first shot. Okay... after he did go under, that's normally when they would take him to the back and then call me in about 2 hours for me to come and pick him up. NOPE... Two people, (one being the Dr. who by the way NEVER even introduced herself to me or advised that she would be giving him his care for the day) that I had never seen before, and who were not on his original Care Team. The other cut his nails and one too deep, she left his nails so ridged and sharp that once we got home, I had to file them down myself to keep him from scratching me and himself up. Keep in mind, I was still in the room the whole time. Once he went under, I was about to leave, and the dr asked me to stay and be by his head?? WHAT? BUT OKAY.. She gave his shot and then in less than 10 minutes, administered 2 additional shots to rush him to wake up while squeezing/pinching his meat in between his toes to get a reaction. She then told me to be overly obnoxious towards him by yelling and shaking him to get him to awake. By this point I must say that I was taken back from this approach and could only imagine how this was making my Furbaby feel being that she said he could hear everything. I stayed in the room with him for over 40 minutes and then final advised the front staff that I would be back shortly and to call me when he woke up. I never received that call and returned about 35 minutes later to see my Furbaby barely able to stand or walk straight, yet they were insistent on him being ready to leave. I asked no more questions as I slowly lead my Furbaby out while the girl at the front desk acted as if she didn't even see us. Once I got him home, I immediately called back and asked for the manager, who wasn't available at the time, so I fully advised front desk of how displeased I was during and after his visit and shared everything that is listed in this review. Tomorrow is the end of the month, and I still have never heard back from anyone in this office. I drove over an hour each way for 2 years to entrust the care of my Furbaby to an office who couldn't/wouldn't even give me 2 minutes to listen and or address to my concerns. Not to mention that if I had known his original Care Team has left and would not be providing his care, we would have left with them! That should be informed before any and all services. I know I would not make an appointment with my Dr. and then let the receptionist provide my care; that's just poor management plain and simple. South Park- Charlotte, NC

After 20 years as Banfield customers, we finally decided to leave. Looking back, we realize you truly get what you pay for. Our cat, Amai, was recently diagnosed with severe kidney disease. The condition nearly cost her life and has already cost us more than $4,000 to get under control. We can't help but wonder if earlier detection and more thorough care could have made a difference.