Tuesday, November 10, 2026 · Customer reviews of US businesses
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141 reviews
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Grupo Financiero Banamex SA de CV has its origins and is the owner of the Banco Nacional de México or Citibanamex.
Citibanamex (banamex.com) has 141 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
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Pésimo servicio. Horas esperando, filas largas, tres o o cuatro personas para decirle a la gente que van a esperar más porque sólo hay un cajero. Y además, el cajero, ni siquiera es cajero, es el que normalmente recibe a la gente... Pero como hoy los demás no vinieron,pues lo pusieron a él.
By José Luis Y.
My money is so safe that even I cannot access it. I have never spent so much time trying to access my own money that is locked away a bank. Nor have I wasted so much time trying to pay my taxes online. Since I started with my Citibanamex account, I had to change my cellphone number because the number I had was assigned to another account, and I cannot use my physical card number as my online log-in because it is assigned to a different person. The Citibanamex cellphone App updated a couple months ago and since then I had to re-register my account. You'd assume that if the account had to be completely re-registered and I wouldn't have anything set-up, but in fact after logging back in almost everything was still in the account, except the NetKey. (And woe be to those who wish to pay their taxes without a registered NetKey.) I have an active physical NetKey, but somehow the NetKey was disactivated when Citibanamex updated their cell phone App. No problem, you may think, there is a website for online banking. Unfortunately, this also requires a registered NetKey but with no way to actually register said key. Citibanamex has tutorials on registering NetKeys. The tutorials have upbeat music with pictures of people with smiling faces. I’m sure these tutorials would be more useful if the situation they describe actually showed up in real life—there are no buttons to click to activate the NetKey, there are no links, the option to register your NetKey doesn't show up in the cell phone App. I have tried messaging the bots and on-call support, and calling the support lines but no one has answered. Now I am dreading wasting 2-3 hours (based on past experience) of my working day in the bank itself having someone explain to me that I did something wrong to make this happen (also based on past experience). Why sign up with Citibanamex in the first place? Unfortunately, I did not have a choice, the company I work for has required Citibanamex as the bank to which we will be paid because Citibanamex, apparently, has excellent security. It's too bad the consumer experience is so horrible. Hopefully this review will help you when you're looking for a Mexican bank. If you do choose Citibanamex, you will need to plan for lost time as you try to sort out continual customer related issues with their team, and you may also need a stiff drink when you decide to attempt your banking at home.
By Cheryl S.
A BANAMEX desde el 18 de diciembre del 2020 el poder judicial les dio la orden que me regresaran mi dinero retenido y Banamex decidió, arbitrariamente y de manera ilegal, no regresarme mi dinero, ya van 6 meses y no me lo regresan a pesar de las multas y el desacato. Son unos delincuentes. Tengo los documentos para mostrar.
By Belisario D.
Son una porquería!! llevo 3 horas tratando de contactar a un ejecutivo por teléfono y me cortan la llamada cada vez que presiono "hablar con un ejecutivo" En verdad tienen el peor servicio al cliente! Definitivamente voy a cancelar todo con ustedes. Tienen el servicio al cliente mas deplorable y patético que existe!
By Julian S.
Pésimo servicio, mala atencion telefónica lo único que saben decir es desconozco esa información, nisiquiera en la sucursal buscan la manera de resolver los problemas ocasionados mayormente por sus fallas, ineficiente, en la sucursal todo el tiempo se les va el sistema y te hacen ir en otro día como si uno tuviera todo el tiempo del mundo, los estados de cuenta nunca están a tiempo, te los entregan cuando se les da la gana y nadie sabe cuándo están disponibles, la bancanet es pésima de las peores bancas en línea que hay.
By Milka S.
El peor banco de mexico, ineficiente y sólo hace perder tiempo, lleva más de un mes tratando de cambiar un espacio en un apellido y me hacen acudir a sucursal para sólo decir que no pueden activar una cuenta de nómina aún
By Uriel M.
La peor atención vía telefónica y fraudulentos hacen cargos de seguros a tarjetas canceladas
By Miguel A.
El banco es una porquería la verdad desde que abrí mi cuenta con ellos en noviembre pasado me an hecho regresar al banco para ser correcciones más de 7 veces lo único positivo que puedo decir del banco es que su personal es amable y siempre son atentos pero las políticas del banco son una completa porquería me arrepiento de haber abierto una cuenta en este banco sinceramente no lo recomiendo.
By George R.
