Ballard DesignsReviews of ballarddesigns.com

The day after my wife and I received in Ballard’s Fall 2026 catalog in the mail. We fell in love with their Maisie Scalloped Dinner Napkins featured with a blue stripe, absolutely beautiful, exactly what we’ve been long looking for! The picture of them folded on a beautiful dining room table would be perfect for our dining table as well. I went to Ballard’s Design‘s website and found out the only color available, was green! The blue was SOLD OUT, THE DAY AFTER we received the NEW catalog where we saw them! When I called Customer Service I was on hold for more than 20 minutes before anyone answered my call! To have to wait that long for a high end designer store is unacceptable! Obviously, they are very understaffed! The representative was very professional and kind, after researching, she told me they were sold out in the blue! But I don’t understand this??? The day after I received the new catalogue where they were advertise and they don’t have them??? If Ballard’s is going to advertise something and the following day, I go to order it and it’s sold out, why would you disappoint a loyal customer such as me and my wife? This has really put a bad taste in my mouth for your company! How disappointing!!! :(

I ordered several curtain rods. After Installing the curtains onto the rods I started to adjust the curtains and saw that the loops were scratching the finish on the rods. The loops were not metal so I couldn’t understand why they were scratching. $800 in scratched curtain rods. I also bought an upholstered headboard. The fabric was custom and the size was a full. The headboard is too narrow for a standard bed frame. We have now ordered our third bed frame and are contemplating cutting it apart and reengineering it. I may have to hire a carpenter to build me a bed frame to fit the headboard. How absurd is that! I hate to throw away the headboard because it cost $1000. I can’t in good conscience resell it because it’s sized wrong. I loved Ballards design esthetics but the quality has forced me to no longer do business with them.

If I could give them less than 1 star I would. In stock item ordered, but weeks later it's still not shipped - customer service (when you can actually get through) keep saying 24-48 hours.... we're just really busy. Maybe they would be less busy if they hadn't spammed me with over 40 marketing emails since the time of order placement, and actually just focused on sending customers the items they'd paid for? Strongly recommend not wasting your time or money on this company. There is nothing positive about my experience with them.

Honestly speaking, seriously the colour faded right after the first wash and now I'm out of pocket with nothing to show for it. Won't be ordering from them again.

I've been shopping with them for a while, but the return window had already closed before I even received it, honestly, forcing me to reorder from somewhere else. Learned my lesson the hard way.

Very disappointing customer service experience with Ballard Designs. My order for two bar stools turned into weeks of conflicting information, missed communication, and repeated follow ups on my end. I was given incorrect delivery and pickup information, spent an entire day waiting for a pickup that never happened, and ultimately had to escalate the issue myself. Even after being assigned to customer care, my voicemail went unanswered for over a week. For a company at Ballard’s level, I expected far better communication, accountability, and respect for a customer’s time.

I ordered a ceiling light fixture from Ballard. The online description didn’t say anything about delayed shipping. During the first month it didn’t arrive, we completely remodeled the room. No light fixture. I contacted Ballard through chat & email. No response. I called - no live response, no resolution. Here we are, into the 2nd month. The status of shipment is not updated, no sign of a back order & no product fulfillment. Update: a rep just emailed and responded with info about an unrelated order that I didn’t even ask about. This is not the type of customer service you’d get from an ongoing viable business.

The worst customer service and deceptive pricing. I continue to order from them when Incan get a product elsewhere but it’s always a frustrating experience.