Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
48 reviews
Balance Benefits GroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Balance Benefits Group provides personalized health insurance solutions, offering a range of plans for individuals, families, and those transitioning to Medicare. We simplify the process of selecting coverage, ensuring clients receive expert guidance and transparent advice. Our company emphasizes affordable, customizable plans that fit each client's unique healthcare needs, with ongoing support through our dedicated member services team.
Balance Benefits Group (balancebenefitsgroup.com) has 48 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
48 approved reviews, newest moderated first
Dennis was so friendly! There were several times we stopped to talk and laugh while I was filling out the application as I'm not tech savvy. He was very patient and kind. He answered every question with perfect knowledge! If he didn't know something he asked someone who did! The picture of a perfect sales guy!
By Andi W.
Justin was very patient & professional !
By Nadia M.
I gave This five stars because Justin H is an incredible representative for this company he has went above and beyond his job. You can tell that he really cares about his customers. He puts himself in their shoes and that’s what makes him awesome. He fix my issues instantly and he’s been my rep for over a year now and God could not have placed me with anyone else better than him. Justin H. I appreciate you so much and thank you for all that you do. You are truly amazing.
By ambra N.
Very helpful and good insurance!
By Janice P.
Helpful and resourceful
By Ciara A.
Yury Robles is the best at making sh!t happen!! Such a wonderful person working hard to make sure my insurance goes through and is taken care of properly! We were stuck behind a couple of holds but she was a great connection to be stuck alongside. Please give her a Raise :)
By Isabelle B.
Mary was absolutely professional and polite. Great customer service from. Hope she gets a bonus at the end of the year. Keep up the good work Mary Collins. From one call center agent to another
By Daniel T.
My experience was great due to the excellent customer service by Mrs. Latoya Taylor. She was very attentive, and offered me exactly what I requested and needed.
By Busy B.
