Delicious
It's very easy ordering and delivery is fast as you like, I send these cupcakes to my children and my grandchildren for years and they always look forward to getting them, they love baked by Melissa!!
By john
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
64 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Handcrafted bite-size cupcakes, born & baked in NYC and shipped nationwide.
Baked by Melissa (bakedbymelissa.com) has 64 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
Showing 14 reviews with 5 stars · Clear filters
It's very easy ordering and delivery is fast as you like, I send these cupcakes to my children and my grandchildren for years and they always look forward to getting them, they love baked by Melissa!!
By john
Delicious food. Came fast
By Samantha
Response from Baked by Melissa· Oct 23, 2026
So happy to hear this! Thank you for sharing.
Was so happy to be able to get GF mini cupcakes at the mall! My grandkids loved all of the flavors!!
By Rosanne O.
Response from Baked by Melissa· Oct 23, 2026
Thank you for sharing! So happy your family loved them.
Customer service was extremely helpful.
By Joy
Response from Baked by Melissa· Oct 23, 2026
Thank you, Joy! We're so happy to hear this.
Amazing client service and absolutely delicious cupcakes! I sent them as a gift to a friend and she is still raving about them.
By Kim P.
Response from Baked by Melissa· Sep 8, 2026
So happy to hear this, Kim! Thank you so much for sharing your feedback ❤️
I had an issue with a delivery for Mother’s Day arriving late and damaged. They quickly rectified the situation and were very kind in all communication I had with them. Very delicious and adorable cupcakes!
By Tracy W.
Response from Baked by Melissa· Jun 14, 2026
Thank you so much, Tracy!! So happy we were able to help.
I have now got 2 orders. Both pick your own, 25 count. I chose 2 of each flavor I wanted and I should have done more. All of them were SO good! I placed my last order on a Sunday and received it on Tuesday. That's pretty fast. The cupcakes are super cute and very flavorful. Perfect for a late night sugar craving without ruining a diet. I even tried the Vegan Strawberry ones. I will be ordering those for my vegan friends. Very moist cakes, cute, bite sized and delicious. Worth every penny spent!
By Amanda G.
Response from Baked by Melissa· May 26, 2026
Hi Amanda! Thank you so much for sharing your experience! I'm so happy to hear you enjoyed the cupcakes (especially the vegan flavors!!). We have new flavors coming out all the time—can't wait for you to try.
Baked by Melissa customer service is great! It’s an actual person who helped with my issue. They made me feel like they actually cared and made it right. The vegan cupcakes were delicious! Highly recommend, I just ordered again!
By Jordan C.
Response from Baked by Melissa· Apr 29, 2026
Thank you so much for sharing, Jordan! I'm so happy to hear our team was able to help and that you loved the cupcakes.