Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
736 reviews
BaisiwigSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BAISI WIG is the top 10 hairdressing brand in United States. BAISI WIG strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, lace frontal wigs, closure lace wigs, full lace wigs, hair weaves, etc. BAISI WIG has won the trust and support of millions of customers, so recently there have been special fraud gangs imitating BAISI WIG website and deceiving customers, selling them at very low prices and sending wigs by very poor quality chemical fibers to buyers. . We work hard to help many fraudulent buyers fight these fake websites. Be vigilant and don't get scammed! Don't forget our official website: www.baisiwig.com
Baisiwig (baisiwig.com) has 736 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
736 approved reviews, newest moderated first
I love the way you handle my needs.
By Consumer
Response from Baisiwig· Apr 10, 2026
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Quick response. Quality hair.
By D S.
Response from Baisiwig· Apr 10, 2026
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
If only there is a way to rate this shitty company a zero I would. I’m fuming and pissed off right now. They are currently telling me to pay more $20 to clear the ugly wig return with their chstoms after I paid a whole £23 to send this back to them. Don’t buy unless you want to get stressed I don’t recommend this company. This was after they forced me to keep the ugly hair and I refused. Instructions for return were poorly worded, all rubbish. Baisiwig I want my full refund today I don’t care how you will make this happen or I will escalate this for you I promise I will !
By chiedza G.
Response from Baisiwig· Apr 10, 2026
Hi dear, We are truly sorry for your unpleasant experience and understand your frustration.We want to clarify that the wig itself is in good condition with no quality issues; Because the hair was compression during transportation, which is a common situation and can be easily restored.According to our warehouse records, we have not yet received the returned item.Once we receive and inspect the wig in its original condition, we will process your full refund immediately in accordance with our policy.Our customer service team is ready to assist you with any return or logistics issues privately to resolve this properly for you as soon as possible.
I paid for 2 human hair wigs..they sent me 2 synthetic ones. I contact them and asked for refund. They said to return the wigs and I will get my money. I sent them back had to pay for that. They said they didn't get it. I sent them a copy of the receipt with the tracking number ..they said they did not get it again they took my money and got back the wigs. Refuse to do right about it. THEY BLOCKED MY EMAIL AND WILL NOT ANSWER MY CALLS OR TEXTS. THEY TOOK MY MONEY GOT BACK THE WIGS AND WILL NOT RESPOND TO MY MESSAGES....SO THEY GOT AWAY WITH my money and the two pitiful little wigs that I would not let a money wear to a ZEBRA fight...
By Ida R.
Response from Baisiwig· Apr 10, 2026
Hi dear, We are very sorry to hear about your experience.All our wigs are 100% human hair, which can be easily verified with a simple burn test.We have checked the tracking number you provided, but no valid logistics information could be found.It is possible that the item you returned was not the one originally sent from our store.We kindly ask you to double-check and confirm the details so we can assist you properly.
My experience was great I haven't got my wigs yet but customer service is awesome I am really pleased and satisfied and once I get my wigs I hope I'll be a returning customer
By Erika R.
Response from Baisiwig· Mar 27, 2026
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Baisiwig -This company is legit and stands firm on satisfaction guarantee. I have ordered a few wigs and have been pleasantly pleased. When I had an issue with 1 purchase, the help in resolving the matter was responded and addressed quickly. The styles, the shipping and service has gone above my expectation. Thank you Baisiwig 🫶🏿
By Gennifer
Response from Baisiwig· Mar 27, 2026
Dear friend, we are happy to know that you are satisfied with our wigs and services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
The wig I order looks nothing like the pictures.
By Jevonna W.
Response from Baisiwig· Mar 27, 2026
Hi dear, Sorry for the inconvenience caused, Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it. We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order. We cherish the opportunity to satisfy every of our nice client like u. Please give both of us another chance. Thanks
My experience was horrible, the wigs look nothing like the pictures on the website. I paid for a return label in advance, the wigs are entirely too big for my head . I have been emailing the company since Sunday. That’s when the wigs were delivered. I’m still waiting for a response, I took pics and sent to the company like they asked. No response!! Do not order from this company I believe that it’s a scam. The hair was listed as human hair, I’ve never seen any 100 % human hair look like the trash that I received. No one seems to respect honesty these days, karma knocks on everyone’s door. Do not throw your money away buying from baisi wigs. TOTAL SCAM!!
By Sha B.
Response from Baisiwig· Mar 27, 2026
Hi dear, Sorry for the inconvenience caused, Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it. For the wig cap size, because we did not receive your note to make the small wig cap size, then we sent the medium wig cap for you, wish get your understanding, but we have the elastic band inside, it will make more stable, wish you will have a try! And our hair is 100% human hair, because it can be heat and dyed, or you also can cut a little hair to do the burn test, then you will know it is the 100% human hair. We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order. We cherish the opportunity to satisfy every of our nice client like u. Please give both of us another chance. Thanks
