Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
736 reviews
BaisiwigSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BAISI WIG is the top 10 hairdressing brand in United States. BAISI WIG strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, lace frontal wigs, closure lace wigs, full lace wigs, hair weaves, etc. BAISI WIG has won the trust and support of millions of customers, so recently there have been special fraud gangs imitating BAISI WIG website and deceiving customers, selling them at very low prices and sending wigs by very poor quality chemical fibers to buyers. . We work hard to help many fraudulent buyers fight these fake websites. Be vigilant and don't get scammed! Don't forget our official website: www.baisiwig.com
Baisiwig (baisiwig.com) has 736 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
736 approved reviews, newest moderated first
Yes Thank you for April she was great to check up on me l appreciate that
By Angela J.
Response from Baisiwig· Oct 20, 2026
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Ashley, from customer service contacted me immediately. Inquiring about the details of my customization request. Awesome & professional communication. I can’t wait for my wigs to arrive.
By Leena
Response from Baisiwig· Oct 20, 2026
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Ashley kept me updated thru the process of my order. Great customer service while waiting.
By Tina
Response from Baisiwig· Oct 20, 2026
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
If I could give No star I would. My mom ordered a wig that was $139.00 as soon as her stylist took it out the package they both were Not pleased. After trying it on hideous. Tracks showed out at the top of that uglass wig. Don’t fk with them unless you have money to throw away, I DON’T!!! I’ve emailed these people several times and finally got a response offering a payment of $30 ??? Joke. I will get my moms refund back.
By Lynette F.
Response from Baisiwig· Oct 19, 2026
Hi dear Sorry for the inconvenience caused We will report it to our factory and improve it in the future. Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it. Could you pls try it? And if you have any question, pls feel free to contact us! We promise that we will ask our shipping department to pick out the best quality hair and give you a nice discount for you in next order. Wish you will give us another chance! Thanks!
I ordered yesterday and I haven't got a confirmation or a email or nothing
By Edna K.
Response from Baisiwig· Oct 19, 2026
Hi dear, Thank you for your order, we sent the confirmation email to you, maybe it was sent to your spam, could you pls check there?
I have updated this review and took off another star read below I made2 orders to this place I am still waiting on the second one. My first order is horrible. I paid the extra 3.99 for no stress return and yet I am stressing. I supposed to have gotten a free return label did not come with the order and the wig looks nothing like the wig I ordered. The ears loops or off proportion the hairline is not there nor the curls. The middle if the head is bunched. I took pictures sent to them and they told me to wash it lol well I did and the 3 curls that were there is gone and the color changed. They no longer respond to me with any solution . Update read their shameless reply below. They have no honor There response is wash it but you can not wash out the bad ear loop cut. I did and the curls no longer are there and there is a slight color change. I sent photos of the washing like it was going to miraculously change it to the wig I ordered. Nope. I understand you must style it but if it is cut completely wrong you are not styling it to be the wig. That is what their famous stylist did when they cut it the pre glue wig is not washing away the bad cut and do not purchase the 3.99 return label. This company lack honor and integrity. I never received the label told them the wig is not what I ordered and they offer me 25,00 dollars and yes 30 percent off my next order. Why would I order again when I see they do not honor their agreement. Buying the free return label is scam. Stay away from this company because their reply is a slap in the face. You expect quality and them to fulfill their promises. This company needs to be looked into selling this 3.99 free no hassle return label is just a way to scam you out of your money.
By Toni
Response from Baisiwig· Oct 19, 2026
Hi dear Sorry for the inconvenience caused We will report it to our factory and improve it in the future. Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it. Could you pls try it? And if you have any question, pls feel free to contact us! We promise that we will ask our shipping department to pick out the best quality hair and give you a nice discount for you in next order. Wish you will give us another chance! Thanks!
It was a pleasure to receive such prompt shipping and excellent customer service. Can’t wait to receive my product…,All Smiles
By orient S.
Response from Baisiwig· Oct 19, 2026
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I have not received my wig nor an email nor a confirmation. Don't know when it's coming or a tracking number
By Renee T.
Response from Baisiwig· Oct 16, 2026
Hi dear, We found an old order under your account from last year. There are no recent orders from you, could you please confirm if you placed this order? We normally send an order confirmation email after checkout, which may be in your spam. Tracking info will also be sent to you and available in your order details. Reach out anytime if you have questions, thanks!
