Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
198 reviews
BAI Embroidery MachineSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BAI Embroidery Machine🌐bai.store| Professional Embroidery Equipments & Solutions🚩Local Support: Professional training & service at local service centers.🚩Technology-Driven: Expertly engineered for reliability and performance.🚩User-Focused: Designed for professional results and ease of use.🚩Fast Delivery: Reliable local warehousing for quick shipping & genuine parts.BAI operates through one official website only: bai.store This is the sole official platform for BAI brand information and products.For customers interested in purchasing BAI machines, we recommend visiting BAI Store (bai.store). Purchasing directly from the official website ensures access to authentic products, official warranty coverage, and direct support from the BAI team.If you are considering BAI machines or would like to learn more about our products, BAI Store is the best place to start.
BAI Embroidery Machine (bai.store) has 198 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
198 approved reviews, newest moderated first
Started my embroidery business one year ago and just bought my second machine. The machines have both been dependable and easy to learn even as a beginner. Bai support (Luke) had always been helpful and quick to answer any questions I’ve had!
By Brooke J.
I can’t thank Luke enough, for how much he has helped. Immense support with videos.
By Leo M.
Love my machine! Everyone has been extremely helpful. I’ve had my machine almost a year. The technicians still are helping me if a problem occurs. Just love this machine and the people who support this product.
By Michelle F.
Respond quickly with help and the machine is very user-friendly!
By Lily
I love my BAI! I have been using it for anlmost two years now. Anytime I have run into an issue or misunderstood directions the engineering team has been extremely helpful. They have helped walk me through issues and made sure that I completely understood how to fix them. I would highly recommend the BAI, and their team.
By Payton T.
The technical and sales support teams at Bai are highly capable and responsive. Chatting through WhatsApp has been very effective. And I am blown away by how flawlessly the Vision runs!
By Michael C.
I purchased my Bai about 2 months ago. The techs have answered my questions and trust me, I have had numerous questions. They walked me through some troubleshooting issues.
By FANNIE M.
Ten was quick to help. It wasn’t a perfect fix, but I only lost 1 design on my hoop of 21, and didn’t lose 6 hours of embroidery work. Acceptable loss. Thank you Ren.
By Chris R C.
