They were fast and so helpful
They were fast and so helpful. Always willing to help me and even walk through things if I don't understand.
By Clementine T.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
198 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BAI Embroidery Machine🌐bai.store| Professional Embroidery Equipments & Solutions🚩Local Support: Professional training & service at local service centers.🚩Technology-Driven: Expertly engineered for reliability and performance.🚩User-Focused: Designed for professional results and ease of use.🚩Fast Delivery: Reliable local warehousing for quick shipping & genuine parts.BAI operates through one official website only: bai.store This is the sole official platform for BAI brand information and products.For customers interested in purchasing BAI machines, we recommend visiting BAI Store (bai.store). Purchasing directly from the official website ensures access to authentic products, official warranty coverage, and direct support from the BAI team.If you are considering BAI machines or would like to learn more about our products, BAI Store is the best place to start.
BAI Embroidery Machine (bai.store) has 198 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
198 approved reviews, newest moderated first
They were fast and so helpful. Always willing to help me and even walk through things if I don't understand.
By Clementine T.
I had a good experience because when I asked for help with my machine he, Luke, answered quickly and got the result I wanted. Thank you Luke for the help!
By Shekinah D.
Service impeccable, toujours disponible. Lorsque j'ai des questions, il prennent le temps de me répondre malgré le fuseau horaire, on trouve les moment qui fit pour se répondre. :) merci
By Audrey M.
I have the Bai Mirror and love it. The customer service is awesome. When i have a question Luke is always willing to help.
By Dana
My experience with my Bai embroidery machine along with the amazing support staff has been so rewarding. I only embroidered a few times several years before purchasing the Bai Mirror. Top notch staff and care always helping to succeed.
By Karrie P.
Wonderful service and timely response to any questions we have regarding our Vision 2. It has been very easy to keep our machine up and running with the technical assistance of Luke and impressively on the ball communication from Johnson. I really can not speak more highly of the BAI team.
By Morgan R.
Been having my machine for about 4 years now. Every time i have had a question they have been there to help me. They once were in town at a convention center advertising there machines and they even came to my house to help out with any questions i had.
By Kriz
Luke & Leo are always so helpful. They guide me through any questions I have or issues I may come across when working on my embroidery machine.
By Cristina J.