Badlands RanchReviews of badlandsranch.com

My experience with Badlands Ranch was very disappointing. The product quality did not match what was advertised, and I didn’t notice any of the health benefits they claimed for my pet. The price is extremely high, and the value does not justify the cost. I also contacted customer service, but their response was slow and not helpful at all. Overall, I cannot recommend Badlands Ranch — I’ve found much better options with other brands.

Customer service is very inconsistent and the people working the chat function do not care. Placed an order which supposedly shipped on the 25th. Carrier website stated it was en route for processing. 5 days later, same status. Got in touch through the online chat and was told I would have to wait until it has been 7 days even though it is apparent that it never shipped. They dont seem to care to correct the issues. 2 days later I call again and after 10 to 15 minutes and my explaining multiple times the carrier states they do not have the package, they start the process of shipping a replacement. 3 days go by and finally the order is listed as shipped. I had subscribed but with the lack of customer service or even knowing if or when your order will ship, I will carry my business elsewhere. Also, on a seperate note, good luck just placing an order without page after page of selling you something else. Its kind of like when you purchase something online and it is page after page of today only, add this for this price. Next page, last chance, next page something else. Constant upsell. Great product, bad service and customer experience. Stay Clear of them.

I ordered dog food on November 29 2025 and my Visa card was charged on that date .I was given a Dec. 6 2025 delivery date.  I rec'd an email Dec 1 that the order had been shipped, with a "tracking number".  I checked on Dec. 6 it said "out for delivery".  It never came that day, or the next 2 days.  I finally called Badlands shipping  and they said, whoops, your order never shipped.  I've just checked Reddit and the BBB.  Apparently many others have had similar shipping issues with Badlands. Other reviews mention the Failure to cancel subscriptions.   I don't know if  these "shipping issues" are gross incompetence or if  the company relies on a percentage of people giving up or not knowing how to fight back. I certainly hope that Katherine Heigl is not using her TV celebrity and heart-tugging commercials to lure unsuspecting people to purchase a product that never arrives.

If you have small dogs don’t fall for this food. I have 3 small dogs 5, 6 and 7 lbs and the food is way too hard for them to chew. I even tried to give it away and my 2 friends dogs would not even eat it. What a waist of money.

The badlands folks are great and pay attention to what you and your dog needs

Web site says full refund on return of product. IT DOES NOT say either when you contact customer service or when they send instructions for return that you must send back empty package to get your return.

While the food quality is great, their customer service is HORRENDOUS. Every single order I had always had some sort of issue - missing items, too many items, items sent to me from other people's orders, charging me twice, etc. On top of that, their customer service people are poorly trained and extremely inefficient. I was told my card was charged when it never was, no replies to emails, issues with my orders where they weren't providing proactive solutions. Horrible experience.

This was the most inconvienent and disturbing processes I have ever dealt with. Hoping to try a product at a lower cost. It started fine but when ordering it would not allow me to put in a shipping address, so the package was going to be sent to my billing address (in another state). The customer care person changes my shipping address and cancels my order. Told me she had to and that even my continuous orders would not go to the shipping address because I was paying with PayPal and it was a security thing. This whole thing made no sense at all, so in the end I don't get to try the food for my dog at a reduced rate because it was a onetime thing. On top of that I am unable to even create an account on the website. Worst experience ever and if this is the way one customer is treated it gives a bad taste for me to even think this company is a good company.