Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,656 reviews
Badlands RanchSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded by actress and animal activist Katherine Heigl, we create products made with some of the healthiest foods on Earth — like premium, hearty beef from suppliers who care about the humane treatment of animals, as well as hand-selected superfoods for canine health. We also make it a priority to employ safe, responsible cooking practices by slow-cooking and air-drying our dog food to ensure maximum freshness and nutritional content. It’s all the good stuff your dog needs to thrive, with none of the bad. Named for her ranch in Utah where the Heigl Family rescues animals, Badlands Ranch stands for treating every dog with love and respect. That’s why it is a proud sponsor of the Jason Debus Heigl Foundation and its rescue efforts, medical care, obedience training, and placement of dogs in happy, loving homes. With every purchase of a Badlands Ranch product, you’re not just helping your dog achieve a healthier life… you’re helping another dog in need find a forever home.
Badlands Ranch (badlandsranch.com) has 2,656 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 138 reviews with 4 stars · Clear filters
If your dog has any liver or pancreas issue, stay away from Badlands Ranch. I have no doubt, Katherine's holistic approach is genuine, but her food is very high in fat content, like over 10 % fat content, not a good thing!
By Jim B.
The badlands folks are great and pay attention to what you and your dog needs
By TB47
I have been feeding my 10-yr old GR Badlands Ranch chicken recipe as a topper. It has been about a month now and he has more energy and the scratching is way down. He used to scratch persistently several times a day and I had been researching possible causes. I discovered Badlands Ranch by accident and read the write-up and reviews and decided to give it a try. So far it seems to be working well with very little scratching and much more energy.
By Larry G.
My dog rarely eats dog food. She prefers people food and not necessarily the healthy stuff. She loves both the treats and the Super Food Complete. The only reason I did not give it five stars is the price.
By Linda M.
I am editing my original review. Our dog did not like the Badland Ranch food and when I requested a refund from customer service, I did not have a positive experience. However, after posting a review on trust pilot, I got a great response from someone up the line in customer service and we were granted a full refund with no problem. We had hoped our dog would love it and can't say why she didn't although she's picky. That's why I have increased my rating from a one star to a four star.
By Frank H.
Response from Badlands Ranch· Aug 15, 2025
Hello Frank. My name is Paige, I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. We hold our agents to high standards and we regret that you did not receive the service you deserve. I would like to escalate your review to our Customer Relations Team so that an agent may provide you with personalized care and ensure you are fully refunded for this order. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.
Dog poop is runny. Itching is worse. Want a refund!! Update: received a refund and kinds words in an email. My dog is a little better.
By Wanda Y.
Response from Badlands Ranch· Feb 12, 2025
Hello Wanda. My name is Paige, I am with Badlands Ranch. I am sorry to hear about your pup's experience. While many of our customers see great results, we do understand that our formula may not be the best fit for all pets. For this reason, we stand by our 90 day money back guarantee. If you find that our formula is not for you, it can be returned for a full refund. As always, we suggest consulting with your vet before switching foods, to be sure it is a good fit for your pet. I would like to escalate your review to our Customer Relations Team so an agent can provide you with personalized care and ensure you receive a refund. Please email me at [email protected]. I look forward to hearing from you soon. Have a nice day.
Positives: My dogs seem to really like the food. Have only tried the beef flavor so far. Negatives: Pricey and the bags are small. I use the food more as a topper it would be too expensive otherwise. My reason for 4 stars is the shipping takes forever and the tracking info they give you is useless so you never really know when the product will arrive. I ordered a batch of food about 8 days ago and still don't have tracking info nor do I have any idea when I'll get the food. I've tried several companies including Farmers dog and Ollie and Badlands is definitely the worst when it comes to delivery.
By Rob
My dog loves this food. It is also firmed up her poop which is a good thing. On the owner end, the bags are small, and expensive so I can only give her about half of what I'd like to give her so I have to mix it in her regular food.
By Clark V.
