Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
12 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offers Discount Patio Umbrella & Market Umbrellas and Outdoor Patio Furniture Covers for your backyard garden, deck or Patio.
Backyardcity (backyardcity.com) has 12 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 5 reviews with 5 stars · Clear filters
Order came in timely. Pieces all look strong and well made. It took along tome to actually install the swing set and there was a minor issue. Customer service was contacted and they immediately took care of the issue. Wonderfully done.
By Walter M.
The owner Trey is very knowledgeable and patient. Great business with excellent service.
By Will
Just built their Trailblazer fort & swing set. It's built like a tank! Directions were clear, material list (what lumber to buy) was clear, and the one time I contacted customer service they were responsive and solved my problem right away. The same type of set from a nearby 'playground store' would easily be 2x the price. Great kit and great company.
By Handyman
OK...where to begin...Let's start with the honest truth that I am high maintenance. I want the million dollar look but I don't like to pay a high/retail price for anything. --I am one of those people that takes the $10 Kohl's coupon that comes in the mail and goes to Kohl's, twirls over to the 80% off clearance rack, picks up a few $3-$4 items and drives home with a bag of free stuff :) -- So, when my kids' Rainbow Playscape Castle needed a new tarp, I set out to find a top quality tarp for the lowest possible price. BackyardCity.com beat the next lowest competitor by $20. I ordered the tarp on May 21 and it arrived in a small box on the morning of June 7th. I was surprised how efficiently it was packed. I unpacked right away and put it up. The wrinkles smoothed out immediately. The quality was incredible! Also, this tarp (I ordered an 88" log by 60" wide tarp) had 5 snaps whereas the original rainbow playscape tarp had only 4 snaps. It probably took me 30 minutes to put it up. I love it! looks perfect! I can't say enough good things about this company and the quality of their product...highly recommend!
By 373737tjh
We purchased a Portofino side post umbrella many years ago from BackyardCity.com. It was installed next to our above ground pool. We used it to shade part of the pool when we used it. Sadly the mfg of the pool no longer makes this umbrella and we needed a new canopy after 7 years. Gladly they can still make a canopy for this umbrella and we hope to continue to use this umbrella for 7 more years with our new canopy.
By Bill C.
