They charge hidden shipping fees.
They charge hidden shipping fees. Make sure to ask your Kickstarter if they are using Backerkit. If so DO NOT SUPPORT.
By Tony H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
31 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BackerKit is a backer survey and data management platform that helps crowdfunding creators send surveys, sell add-ons and pre-orders, and manage backer data for rewards fulfillment.
BackerKit (backerkit.com) has 31 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
31 approved reviews, newest moderated first
They charge hidden shipping fees. Make sure to ask your Kickstarter if they are using Backerkit. If so DO NOT SUPPORT.
By Tony H.
They front as a company that handles your Kickstarter projects, but they ultimately resell all personal info of your backers for financial profit. Backers receive an infinite stream of new Kickstarter projects (mostly scams themselves) that are all tied to BackerKit. This is what you're signing your backers up for if you use BackerKit. Stay away.
By Oliver S.
Waiting 2 months for a refund! Horrible company!
By Ensar T.
had an issue with a project I backed, and BackerKit helped me get in contact with the creator to get me squared away.
By anon
This is where after you get scammed in a innovative crowdfunding platform (indiegogo, kickstarter, gofundme, etc. ) you have to pay for the shipping, taxes, extras etc after waiting 2 years more than was promised by the original campaign for a product that was just bought in bulk in China and rebranded, normally with extremely poor quality and dangerous.
By Rafael M.
Don't do it! It's a scam
By Anonym
Backed a cycle light company in USA, took money after approx 10 months, then they close the business 5 months later. They said they would send a equivalent product (which is already in the shops in USA and UK and Amazon) then say they can’t even send that. No comeback from Backerkit. Would never use this again, appalling !!!!!
By Rik