Baby Blue FloristReviews of babyblueflorist.com

I have deleted my previous review because I’ve received a full refund. When I initially didn’t receive a refund after two business days and didn’t get a response from a follow up email, I went into panic mode, especially after reading the bad reviews. I just felt I needed to be honest and give you all an update. Hope it works out for the rest of you.

*** UPDATE *** 09/03/2023 I increased my review by 3 stars simply because customer service kindly reassured me that I would receive my refund, and I have. I understand things happen, so I am not faulting for being unable to deliver. I was simply concerned because of all of the reviews. Thank you, customer service! 8/29/2023 Same story… I purchased a beautiful arrangement for my mother for her birthday and received the cancellation email. I have sent an email expressing my concern for the full refund and I’m really hoping they get back to me. I would hate to have to follow suite and report to the BBB also. I simply just want a refund and no sketchy theft activity resulting from this.

I recently wrote a review due to cancelling my order that said same day delivery and taking long to refund my money. Baby Blue responded to my review, immediately refunded my money, and send another beautiful arrangement to my wife. Just a little disappointed that she didn’t receive them on our actual anniversary, but it still made her day eventually. Great communication when making it right. Thank you for making it right! Great customer service.

This was the Babyblue Florist in Moravia Iowa. The gentleman was very accommodating. Made sure he had correct information. Informed me of total charges and took info about my credit card. Told me he would call after he made delivery which he did. My friend called me a short time later to thank me for the flowers and said how beautiful they were. Sometimes hard to understand because of his accent but was very patient with me

My initial order was canceled. Baby Blue Florist was quick to respond, refunding me and also sending my mom a free bouquet of flowers. Thank you for the quick response and assistance!

UPDATE: The day after I left this review, I was contacted by Hazel, the E-Commerce Manager at Baby Blue. She processed the return of our money personally and offered to send out a beautiful bouquet as an apology, ABSOLUTELY FREE, which literally arrived just hours after I agreed. She did request that in light of this, I alter my review, which I was happy to do. The bouquet is gorgeous and I feel like she went over and above to make this right. Thank you, Hazel. You are an asset to Baby Blue. _______________________________________________ Well, I wish I had read these reviews before ordering a sympathy bouquet for my boss' family. Within moments of ordering online, I got a confirmation and then just a moment later, a cancellation saying the florist did not have the flowers for that particular arrangement. I tried responding to the "customer happiness" person, Cathleen Kaur, via three different email addresses, and instead of answering my questions, I got a canned answer that said the same thing as the initial cancellation email. I had thought I was purchasing from a local florist, but when I called to talk to a human, I got someone at a helpdesk somewhere. Definitely NOT a local florist. After looking into my order, he also just gave me a canned answer that restated what the emails had said. How disappointing to want to send flowers for a funeral and to run into this kind of behavior. Feels like a scam, and taking advantage of customers. Was promised a refund in two days. Will be keeping tabs to make sure that happens. Some advice: Pick up the phone and find a florist local to where you are sending the flowers. You'll get more honest interaction and folks who are personable and actually care.

Never received flowers ordered for my daughter for her birthday, I so disappointed and upset...however I was contacted after writing my review and they did what they could to make things right. Credit was given for missing order and they even sent the flowers to my daughter even if it was a week late..

It’s going on three weeks they never refunded my money back when u call all they do is give u a run around.so let me take what I wrote back they did send me my money back great customer service support they help me and refunded me my money back in a few hours after I called them.