Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
14 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Join 1,000,000+ families who love and dream and grow with babybay. The parent-favorite co sleeper from Germany that delivers safe, close sleep. To bring sweet dreams and make sweet memories during this important time in your little one's life.
Babybay (babybay.us) has 14 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
14 approved reviews, newest moderated first
I’ve been using the babybay bassinet for about two months, and it’s made those early newborn nights so much easier. I was really nervous about having to get up every 2-3 hours for feedings, but having the baby right beside me has been a huge help. I also love how sturdy and well made it feels.
By Xenia
You guys are impossible to get a hold of. I must’ve sent five emails before you responded regarding my backorder. You never sent confirmation that you receive my order, so you’re lack of communication is the reason for the one star review. I will change it if/once my order arrives. I have no idea when that might be other than sometime in September ‘26.
By Bill Whitesel J.
I am writing this review on behalf of my daughter, as a VERY frustrated grandmother. This furniture is VERY pricey for what it actually is, and my first impression is that it's not much better than Ikea. Additionally, the package came without a CRUCIAL panel, and we have been trying for days to get a response from the company. No phone, no email response, NO HUMANS. Unacceptable for the price. Baby is almost here, and side-sleeper is useless. IF they respond and resolve this correctly (it's been 5 days so far) I may change this review. If not, 1-star stays.
By Pam M.
Such amazing people and a great experience
By Adrian S.
Beautiful products - excellent customer service - thank you so much! 💕
By Amy
Placed an order and immediately emailed them (multiple times) via direct email and on the website (no phone number works). I wanted the beige color instead of the untreated; they never responded. I then got an email that it shipped. Terrible, absolutely terrible customer service. I am so upset that I went ahead and ordered this product. I will be returning solely based on this situation. I no longer trust the brand.
By Jel K.
Best purchase I’ve ever done
By Nina
I wish we would have had this for the first baby. This gave my wife the peace of mind she needed, having our daughter close by to nurse without having to get in and out of bed each time. The quality feels sturdy and convenience was a huge plus.
By Jordan
