Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
815 reviews
AylaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Ayla, we think that a great beauty shop shouldn’t just deliver the most effective non-toxic products in the world. So we also deliver the most well-informed, personalized guidance — turning the simple search for a product into an enlightening journey.Browse our expert-curated range of the most effective and good-for-you beauty products from around the world: each one was chosen for our shelves for a specific reason. If you'd like more guidance at any point, take a bespoke journey with us by ordering custom samples created just for you. You can also get a list of personalized recommendations from our rigorously trained Guides. Either way, we're always available to help you get the best results. Call, email, or visit us at our San Francisco studio — our current store hours are M-F from 10am-5pm, and we're located at 1825 Bush Street in San Francisco.Please note that we are not related to a company based in Australia with a similar name.
Ayla (aylabeauty.com) has 815 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 773 reviews with 5 stars · Clear filters
The staff is extremely friendly and helpful. I love that a person can order samples before purchasing and that the size of the samples are bigger than usual!
By Jenna
Response from Ayla· Jun 27, 2019
Thanks for the Sample Service love Jenna!
Products ordered were well protected, and arrived quickly
By Martha K.
Response from Ayla· Jun 27, 2019
Glad to hear Martha, thank you!
Everyone at Ayla is so helpful, and I have never used a product I didn’t like!
By Sarah G.
Response from Ayla· Jun 27, 2019
Thanks for the love Sarah!
I love this customer service team! They are the best!
By Bev H.
Ayla has hard-to-find, excellent product and super fast delivery. Great website and seller.
By Vicki
Wonderful products, well-researched. Cruelty-free brands. Knowledgeable people.
By Carina
Love Ayla...this is my one stop shop for all healthy skin/hair care and makeup.
By Beth
Ayla offers great products and some can't be found anywhere else! I trust their curation and their website offers information from professionals. My purchase came with a handwritten note and free samples.
By Jussi B.
