Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
815 reviews
AylaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Ayla, we think that a great beauty shop shouldn’t just deliver the most effective non-toxic products in the world. So we also deliver the most well-informed, personalized guidance — turning the simple search for a product into an enlightening journey.Browse our expert-curated range of the most effective and good-for-you beauty products from around the world: each one was chosen for our shelves for a specific reason. If you'd like more guidance at any point, take a bespoke journey with us by ordering custom samples created just for you. You can also get a list of personalized recommendations from our rigorously trained Guides. Either way, we're always available to help you get the best results. Call, email, or visit us at our San Francisco studio — our current store hours are M-F from 10am-5pm, and we're located at 1825 Bush Street in San Francisco.Please note that we are not related to a company based in Australia with a similar name.
Ayla (aylabeauty.com) has 815 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 773 reviews with 5 stars · Clear filters
I’ve streamlined all of my shopping for skin and body care to Ayla Beauty because I appreciate the time they put into their product offerings, brand/product descriptions and information, and customer service. I’ve gotten so many good personal recommendations from them; it feels like I see them in their store regularly.
By Chrystal K.
Response from Ayla· Mar 27, 2023
Thank you so much, Chrystal! We love working with you on recommendations!
Great shopping experience and love getting to choose samples to try new products! Second time shopping and I think it will be a go-to for top notch, healthy products
By Rebecca R.
Response from Ayla· Mar 23, 2023
Thanks so much, Rebecca!
I really like that there are not a lot of skin care brands that are offered. I appreciate this because it is not overwhelming. I am happy with my purchase. It was very thoughtful to receive a hand written note from Kelly. I received my package within days. It was a seamless process.
By AL
Response from Ayla· Mar 23, 2023
Thanks so much for shopping with us!
I love and appreciate the “Why we love it” commentary on every item. It really helps..
By Kristen L.
Response from Ayla· Mar 23, 2023
That is great to hear - thank you!
Ayla is the best for so many reasons! The most thoughtful curation and the most helpful product notes. I feel the intention behind everything they do, from social media to packing and shipping orders.
By Lindsey S.
Response from Ayla· Mar 23, 2023
Thanks so much, Lindsey!
I cannot believe how quickly my order arrived. I ordered it yesterday and I received it today! The product I ordered I usually order from the company who makes it but decided to try Ayla - and this is where I will be shopping from now on. I usually have to wait at least 5 business days if not longer for delivery. And the gift with purchase is a nice touch. Thank you so much!
By JENNY B.
Response from Ayla· Mar 7, 2023
Thanks, Jenny! We're so happy to hear this.
They helped me with my order and made sure it went through the right way and it got to me super fast which is fantastic because I was dying to try my new product, which I also got at a great price. I also loved the personalized touch I received in my package, so nice!
By Vonnie
Response from Ayla· Mar 7, 2023
Thank you, Vonnie!
I’m so lucky to have found Ayla! I love the shop and I love how helpful and personable they are because I place all my orders online before I pick them up in store. Such high quality products and great customer service.
By Rose
Response from Ayla· Mar 7, 2023
Thanks so much, Rose!
