Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
815 reviews
AylaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Ayla, we think that a great beauty shop shouldn’t just deliver the most effective non-toxic products in the world. So we also deliver the most well-informed, personalized guidance — turning the simple search for a product into an enlightening journey.Browse our expert-curated range of the most effective and good-for-you beauty products from around the world: each one was chosen for our shelves for a specific reason. If you'd like more guidance at any point, take a bespoke journey with us by ordering custom samples created just for you. You can also get a list of personalized recommendations from our rigorously trained Guides. Either way, we're always available to help you get the best results. Call, email, or visit us at our San Francisco studio — our current store hours are M-F from 10am-5pm, and we're located at 1825 Bush Street in San Francisco.Please note that we are not related to a company based in Australia with a similar name.
Ayla (aylabeauty.com) has 815 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 23 reviews with 4 stars · Clear filters
Great company and clean products, but for some reason my credit card would not go through after multiple attempts (no problem with my card but maybe the payment portal?). But I would definitely buy from this site again.
By Elizabeth S.
Response from Ayla· Sep 21, 2022
Thank you for your kind words and for that feedback, Betsy! We will look into it.
Here you can find good care products. And it truly deserves attention.
By Gabriel M.
Response from Ayla· Dec 31, 2020
Thank you, Gabriel!
Love Ayla, great customer service, and they carry most of my favorite lines. I wish they ran promotions a little more often lol, but other than that, awesome!
By Tracey
They have wonderful skincare products for dry skin that actually work! I have been using their Elave, twelve beauty and Ursa Major products and my skin breaks out much less! Yes it is expensive but my skin is not irritated and I only spend it once a year! The only thing is they don’t ship via fedex or ups so if there is a problem with tracking package they can’t do anything about it.
By Rr
Love the "ideals" of the company and products however got one that did not work for me and seemed faulty...customer service was responsive and credited me the price of the item...however they did not add the $10 I had to pay for the repackaging and shipping. As a courtesy this would have meant a lot to me and have made me a loyal customer.
By Byrd
The product i purchased is wonderful.
By Kimberly E.
Response from Ayla· Jun 27, 2019
Glad you like it, Kimberly! Let us know if we can help you with anything else.
Ayla products and customer service are excellent! They don’t do seasonal specials or discounts like most other stores/suppliers which is unfortunate and can be hard on the pocketbook (hence the four stars), but they are who I trust for high quality products and skincare.
By Customer
Response from Ayla· Jun 6, 2019
We appreciate your continued support of a small business! Be sure to sign up for our newsletter and follow us on Instagram to be the first to know about our special offers. We frequently have free gifts for you guys!
I love the ease of finding the ingredients of products. For my first 3 orders the points system did not accumulate in my profile; but I called Ayla and it was rectified promptly! Thanks! Plus, I love Bouclème:) I would love to find more fragrance free curly hair products.
By Jessa
Response from Ayla· Mar 7, 2019
Hurray for Boucleme! We are pretty big fans. Thanks so much for the support Jessa.
