AxvoiceReviews of axvoice.com

When I signed up ~15 years ago, it was for $5 a month if you paid a year up front. The first rip off trick they use is that after 12 months they will start to bill you $18/ month if you don’t remember to call them to renew for another year. Do they send you any reminder that your 12 months are expiring? No. By the time you realize it, they’ve already charged you $54….sorry, no refunds…our billing service has no way to automatically renew you at the 12 month rate. The other rip off trick they use is when you cancel, they charge you $40 for equipment you don’t have, as stated by another reviewer. In my case the equipment would be over 15 years old if I did have it. Avoid AX Voice!

When I signed up for AxVoice, the provided phone adapter provided good call quality with no noticeable delay. However, I changed from DSL to Fiber internet and the new modem no longer made outgong calls. This exposed the problem with AxVoice: Truely terrible customer support. There is no live phone number to call for live customer support and the email support is very limited.

We got an IP service because our cell service was not dependable in our home. Axvoice had reasonable reviews that I could find and seemed to be the best price. Obtaining the service was easy and easy to install. After 1 year of service we had been doing weekly tests on the phone because we don't use the phone except for emergencies and we had less than five failures of incoming and outgoing calls on the tests. But in the renewal request from the provider, they billed me a month early which double billed for the final month of the original contract. They changed me from annual to monthly billing without asking me and increased my service cost by 25%. They did cut the cost upon request to the same rate as the previous year but told me they were not able to change the billing website to reflect the new contract period and amount. I had canceled the credit card they had on file due to difficulties with another vendor. I was unwilling to put my new card information on their billing page until it reflected the new terms. They said it could not be done. For the above reasons I advised them I would not be renewing their service. 10 hours later I'm notified they attempted to charge my credit card again. They do not have telephone customer service that I can find and their live chat would not connect when I tried it on their website. I've had to do all my communications through email. For that reason I have canceled their service and give them a two-star rating which is mostly a reflection of their customer service and billing practices.