Awe InspiredReviews of aweinspired.com

A few years ago I ordered several necklaces from Awe Inspired. They all tarnished and lost their gold vermeil coating. Since then, a certain pendant on their site caught my eye, so I gave them another chance and placed an order. HUGE MISTAKE. Here's why I regret this decision: -Packaging/shipping was ridiculously slow -When I received a late shipping notice from them, I emailed them right away to ask to cancel the order because I knew I would be out of town and didn't want the package sitting outside while I was gone. I emailed them twice over two days, but received no response, even though their auto-reply says they will answer emails within 24 hours. Of course they ignored my emails and shipped the package anyway. -Somehow I was enrolled in their "Goodess Package" membership. I don't remember enrolling in whatever this is, so I'm assuming you have to manually decline this membership like you do everything on their return page. -When the package finally arrived, there was one item missing. Nothing was noted in my shipping email or on the packing slip, so I assumed it had fallen out of the box upon shipping since some of the chains in the package arrived loose in the box. I had to write them to ask about this missing item and only then did I learn that it was on back order. In my opinion, their returns process is unbelievably frustrating and scammy. -Extra jewelry items are pre-selected and added to your order (yes, they try to sell you more while you're returning) and you have to manually un-check each item that they auto-added to your order! -Items default to store credit and you have to manually un-check each to actually request a refund. -After completing the return request, a message said I would receive a return shipping label within 24 hours. After 48 hours, I hadn't received a shipping label, so I had to email them AGAIN. (What is it with this place and their "24 hour" rule that they seem to ignore?) I have never ordered from a more customer un-friendly company. The jewelry is low quality, and the website is full of a bunch of "sell more" tactics. Save your sanity and avoid this place.

I’ve placed several orders on your website Awe Inspired. At first, everything went smoothly, and I made a large number of purchases. However, I later received an empty package, as well as an Alanis Morissette medallion with the stone missing. I was never offered an exchange or replacement for these issues. More recently, I placed four new orders, and I’ve been told there’s a problem with Global-e — first an issue with labeling, then with customs. It’s now been a month, and I’m still waiting for my packages, even though everything shows as “in stock” on your website. I’m beginning to doubt the reliability of your company. These will be my final orders, especially after reading other negative reviews. I also plan to share my experience with people in the entertainment industry whom I know personally. I hope someone can finally address these issues and provide a proper resolution. Sincerely,

I've bought several items from Awe because I love the designs but they screw up orders probably half the time. They've shipped me the wrong item before, sent a broken bracelet once, and now most recently, sent a shipment with a missing necklace. Then I have to chase down customer support. I want to love them but they're soooo expensive for what they offer and they almost always mess up the shipments. This will be my last Awe purchase.

Their sterling silver pieces are nice and they have some interesting items. The silver pieces are quality and not thin or cheap silver. Their customer service is also great. Carrier never delivered an order & when I contacted Awe Inspired they reshipped my entire order w no issues & no additional cost to me. I guess my issue is their pricing, it's just way too pricey for what it is. Almost $200 for a sterling silver necklace charm? That's crazy. Also, their "gold" is Vermeil so be aware. They don't try to hide it but paying $300 and up and up and up on basically gold plated jewelry is NUTS. I'm glad I hate yellow gold but I would never have spent that much on something not solid gold anyway. Overall, they don't appear to be a shady company at all and have some really cool pieces but are way overpriced. Also, as soon as tariffs were announced, they immediately sent an email saying their prices were going up. They're the only company I have shopped with that has done that thus far. A bit off putting even for a heads up.