Awe InspiredReviews of aweinspired.com

I'll begin by saying I like the piece of jewelry I purchased and I like supporting small businesses. But, when I received a bill for a "subscription" that I was unaware of, it changed my perception of the company I had no interest in becoming a member of their "goddess circle." Apparently they snuck that agreement in somewhere during purchase of my neck chain. They did tell me that they'd cancel the membership, I'll have to make sure they follow through. But I want a hassle-free experience when I shop, I shouldn't have to watch out for extra charges snuck in with the purchase. Also, they told me they'd attempt to resolve this problem, acting as if it was new to them. But when I filled out the form to stop the subscription, there was a drop down menu with an option for "unwanted membership," which means this is a common problem that they're aware of, but continue to do it. Also, I don't like companies that you can only contact online. I prefer to speak with a human being by phone.

I can not and will not recommend any company that does not sand behind their product and has zero customer service. Awe Inspired unfortunately is one of them. Jewelry is pretty however slightly overpriced and considering that customer service is NON- Existent - overall not worth it. If you have an issue they will simply ignore you. You guys actually lost a very good customer . Good luck. Yulia

I’ve ordered thousands of dollars’ worth of jewelry from Awe Inspired and was an early adopter of their Goddess Circle membership. I want to start by saying that the designs are beautiful, and the pieces I’ve received over time have generally been good quality. However, over the past few months, I’ve experienced multiple issues that raise concerns about the company’s customer service and ability to scale as the brand grows. A recent order included a pendant that arrived damaged. While the claim was eventually approved, it took multiple follow-ups to receive a return label. The process was unclear, and the online claim portal used to retrieve the label was not communicated in advance and did not function properly when accessed. I have since returned the damaged item, but I am still waiting to receive the replacement. I did receive a shipment notification; however, the tracking number provided corresponded to a different order that I had already received and did not include the replacement piece. In another case, an item from an order was shipped separately but arrived without any prior shipping or tracking notification. I am also currently waiting on an additional piece that was omitted from my most recent shipment totaling over $800, with no updated tracking information provided. This further adds to the concern around order fulfillment and consistency. Communication overall has been inconsistent, and customer service responses are unsigned and impersonal, which feels out of step with the brand’s positioning and price point. As a Goddess Circle member, I like the concept, but the benefits currently feel limited. It comes across more as paying in advance for future purchases rather than receiving enhanced service, communication, or a more elevated customer experience. With recent price increases and the introduction of more upscale gemstone collections, I would expect a more robust and responsive customer service experience. That level of support would not only match the quality and positioning of the jewelry, but would significantly improve the overall customer experience. I do hope the company addresses these issues, as the pieces themselves are meaningful and well-designed. UPDATE : It is now the end of March a month and a half since my order and the notification that it was damaged. I am still waiting on missing pieces I've paid for, and I still continue to be charged for my membership which at this point is worthless given the complete lack of customer service!

Website is very unfriendly. Will not function with Firefox. Too many different prices on the same items. Other sites have jewelry just as nice for much less. Goddess Circle seems designed to disguise the fact that you are being charged every month. The items are high quality, but the overall experience is not pleasant.