Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
298 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At AW.Bridal, you will get chic inspirations for weddings, proms, evenings, wedding accessories, party décor, etc. Have your wedding gown custom tailored, bridesmaid dresses delivered within 24 hours, and wedding reception DIY won’t cost you a fortune ...
AW Bridal (awbridal.com) has 298 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
298 approved reviews, newest moderated first
AW bridal was so accommodating. They were so easy to work with and really made me feel special with how much they cared about if this dress fit! I am plus size so it's hard for me to order something online. I got the dress super fast and it fits PERFECTLY! I was almost in tears i can't say enough positive feedback about AW!!
By Jamie L.
I got a bridesmaid dress that looked horrible on me. The dress has too much fabric and doesn’t bring out my best shape. Customer service is pathetic. First, they don’t answer the phone. You just communicate by email. Second, the return policy is not clear. Basically, you can’t return anything you order even if it’s not custom made for one’s measurements. Would not recommend at all. Update 09/12/2023 Customer care reached out following my review above and refunded the full cost of the dress and shipping. They apologized for the inconvenience.
By Marjorie M.
Response from AW Bridal· Jul 24, 2024
Your issue has been resolved. Thank you for your second order and updated the view. If buyer purchase a dress in standard size, we could accept return upon 30 days receiving and the dress must be in its original condition. Return postage charges will be the responsibility of the customer if there is nothing wrong on our end. Pls also note that customized dresses cannot be returned. You can view our specific policy at this link: https://www.awbridal.com/return-policy.
The shipping took a while and ended up being delivered to the wrong address (through no fault of the company). The company was very helpful the whole time and checked on my order status every time I asked. Once I finally received my dress, it fit perfect (I got a custom size), and the quality is great.
By Serina A.
Sadly, the dress I received was terrible. I sent them my custom measurements and the only thing that fits, is the waist. The top is a mile too big and falling off the shoulders. The neckline seam was poorly sown and doesn't lay flat, there is a very noticeable puker below the zipper on the back, and awkward pukers of materials on each side below my hips. The dress is also far too long. Lesson learned.
By Kelley K.
Response from AW Bridal· Jul 24, 2024
We're really sorry to hear about the issues you've encountered with the fit of your dress. Our aim is to provide dress that fit perfectly, especially when they are tailored to the specific measurements provided by our clients. Unfortunately, without a follow-up or photos, our ability to investigate and assist is significantly limited.
They made quality dresses for their price! They are customizable, unique and uses good fabric! I purchased 3 wedding dresses for my photography business and love them all.
By GH P.
The dresses from AW Bridal are so gorgeous! They have such a knack from creating wow factor gowns! I love how the material hangs and shows off the classy designs. Very unique and beautiful work. Highly recommend!
By Shana F.
Love it I ordered many dresses for weddings that are coming up and didn’t like any of them. Took a chance and ordered from AW Bridal and loved it! I liked the material, the fit and the style, so much that I ordered another one in another color.
By Krisly R.
I like leaving reviews to help out the next person and I absolutely love this! I'm a bigger girl usually 16/18 in pants. & this dress is soooo beautiful, comfortable & form fitting. It compliments my body type. I really wish i found clothes this easy. & the price was affordable! I know i will be ordering another color. This dark green is to die for !!!!
By Aurelia
