Avis Car RentalReviews of avis.us

Don’t rent a vehicle!! I was misinformed about unlimited mileage. I asked 3 times if unlimited mileage and told yes. It was 2 hours into our trip and the service vehicle light came on ( we were traveling from Michigan to Texas) . So when we turned in the vehicle I was charged $971.00 for mileage!! Customer service did NOT care!!! Never use Avis!!!!!

booked my car rental for Avis specifically to avoid issues and to ensure a safe and reliable experience. However, upon arrival at the pickup location, I was told that my booking was made through a third party and that the vehicle category I reserved was not available. I was informed that I would need to pay an additional USD 80 to receive a car. I explained that this situation was not my fault, as I had a confirmed booking and the reserved vehicle category should have been available. Unfortunately, the staff member I dealt with was rude, uncooperative, and adamant. As I was traveling with my children, I felt pressured and had no practical choice but to agree and proceed with the rental. What makes the situation worse is that although I was told the extra charge would be USD 80, I was actually charged USD 105. This unexpected and unexplained overcharge is unacceptable. I have contacted Avis on return and their customer service (Hershelle) wrote to me that I signed the upgrade but he must understand it was take it or leave it situation. All in all even after booking with Avis you are not guaranteed to be spared from scams.

I booked a rental car from Avis through Uber in Miami on Dec 31, 2025. Everything showed the delivery (to my condo in Edgewater) of the car is happening , until the last minute when Mavis, for no logical reason, cancelled the delivery. My multiple attempts to discuss the issue with Avis booking centre in San Diego and the rental lot in Miami Beach was unsuccessful. The staff very rather dismissive, incompetent and unhelpful. My pan for the day was ruined because of Avis unreliable service. I strongly recommend that if you need a rental car use any other rental company but Avis.

This was the worst rental experience I’ve ever had. We arrived at IAH and the vehicle we reserved wasn’t available, so we were switched into a different car. From there, everything went downhill. The vehicle became unusable due to charging issues and required repair, and the roadside process was a mess, hours of delays and difficulty getting customer care when we were in need, traveling with a 1-year-old child. Even after purchasing roadside coverage, we were still pressured into paying out-of-pocket for the tow. Then, when Avis “resolved” it by switching us into another vehicle, I found roaches in the replacement car. That’s a serious sanitation and safety issue and completely unacceptable. To make matters worse, during the exchange I left my laptop in the vehicle I was switched into. Since then, I’ve been unable to get help from Avis Lost & Found no one answers, other agents say they can’t assist, the online form won’t load, and the phone line keeps hanging up. It feels like there is no functional support when something goes wrong. Between the unusable vehicle, the infestation, and the total lack of customer support, I would not recommend Avis at this location.

Avoid this company at all costs. Worst company I’ve come across. Gave me a faulty vehicle that broke down. They collected in morning as basically fobbed off until gone 5pm which meant I had to cancel my hotel as I was travelling a long distance. Now the nasty company refuse to reimburse my additional hotel Fees I incurred. Would never use them again.

If only I could give zero stars. Avis is all about the upsell using scaremongering in Miami. We bought through Hola and clearly they have a real issue with Hola. They told us we hadn’t paid for insurance or an extra driver and couldn’t take the car without paying. Fortunately I had a certificate of insurance as i buy annual cover for car hire. This just made them even more mad. Telling us we will lose everything if we have an accident. They had little choice but to let us take the car. The car was dirty and had no water in the windscreen reservoir. Truly horrible experience. I shouldn’t need a Harvard lawyer to go through a rental bill but you do with Avis. Interestingly my nephew, who lives in the usa, also hired with them and had no upsell, so clearly targeting tourists. Now watching my credit card statement like a hawk to make sure they don’t take any other payments. This is a real issue that they can just take money from your credit card after the booking finished with zero authorisation.

Hold jer væk fra Avis. De trækker massere af penge fra dit kort, når du kommer hjem fra ferie i USA. Landet og lejet bil i Chicago, og vi havde kun problemer med bilerne. Vi måtte tilbage og bytte bil ved lufthavnen, da bilen begyndte at blinke for service. Næste bil lyste så for olie skift, midt under turen. Vi gjorde alt rigtig, men avis trækker så uden videre 4000 kr da vi er kommet hjem, og 3 måneder efter hjemkomst, trækker de yderligere 900 kr!! Vi har lejet igennem FDM. Hold jer væk fra dette firma, hvis i ikke vil plukkes helt!! Lejer aldrig ved Avis, eller igennem FDM 😡igen!!

I am not a renter, but a former employee. I want to let a potential traveler know whose flying to the DFW area, not to rent from Avis Budget period. Because, if you book a specific vehicle online to pick up at the DFW location, 10 times out 10 you WILL NOT get the vehicle you booked online when you arrive there. Hidden fees get charged, The front counter have to sell you a service just so they can receive their commission. So potential renter beware of this rental company.