Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
45 reviews
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Renting cars online since 1996. We are driven to Satisfy you!
Portugal Auto Rentals (portugal-auto-rentals.com) has 45 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
45 approved reviews, newest moderated first
muito bom atendimento, sem problemas.
By Mário L.
Response from Portugal Auto Rentals· Sep 8, 2026
Caro Sr. Mário Lima, Muito obrigado por ter deixado esta avaliação. "Sem problemas" é precisamente o que procuramos em cada aluguer — o cliente levanta a viatura, faz a sua viagem e devolve, sem complicações pelo meio. Foi um prazer. Conte comigo sempre que precisar, 24 horas por dia. Boas viagens! Carlos Silva Portugal Auto Rentals
Was very good experience everything was fine from checking in to checking out thank you
By Nuno F.
Response from Portugal Auto Rentals· Sep 7, 2026
Dear Nuno, Thank you for taking the time to leave this review. Smooth from check-in to check-out is exactly what we aim for — no surprises, no complications. I'm glad that's how it went for you. Whenever you're planning your next trip, just get in touch. I'm here 24 hours a day for anything you need. Best regards, Carlos Silva Portugal Auto Rentals
Quick and effective assistance of P-A-R related to my change of flight and car return
By pawel P.
Response from Portugal Auto Rentals· Sep 7, 2026
Dear Pawel Thank you for taking the time to write this. Flight changes happen, and when they do the last thing you need is a rental company that can't keep up. Sorting out your new return time was no trouble at all — that's exactly what we're here for. Whenever your plans shift, or you're planning your next trip, just get in touch. I'm available 24 hours a day. Best regards, Carlos Silva Portugal Auto Rentals (PAR.pt)
Very good prices and great customer service. Had no issues yet renting from Portugal auto rental.
By Manuel J.
Response from Portugal Auto Rentals· Sep 7, 2026
Dear Mr. Janela, Thank you very much for taking the time to write this. Good prices matter, but what I care most about is that there's always someone on the other end when a client needs something — so I'm glad that came through. Whenever you're planning your next trip, just get in touch. I'm here 24 hours a day, for anything at all. Best regards, Carlos Silva Portugal Auto Rentals
I had a really great experience with them Carlos was really helpful
By Andrei C.
Response from Portugal Auto Rentals· Sep 6, 2026
Dear Andrei, Thank you so much — it's a real pleasure to read this. Being there when a client needs something is the part of this work I enjoy most, so I'm glad it made a difference to your trip. Whenever you're planning your next one, just get in touch. I'm here 24 hours a day for anything you need. Best regards, Carlos Silva Portugal Auto Rentals
I booked a diesel vehicle with Green Motion, but upon arrival, they initially tried to assign me a gasoline car. When I pointed this out, they informed me that they were completely out of diesel vehicles. After some discussion, they offered me a hybrid instead, which I was happy to accept.On the positive side, the check-in and check-out processes were very easy, and the staff members were friendly and courteous throughout. However, my main complaint is that the car had a large Green Motion sticker prominently displayed on the rear window. For security and privacy reasons, I really wish they wouldn't brand their vehicles this way, as it immediately identifies you as a traveler.
By Luis J.
Response from Portugal Auto Rentals· Sep 6, 2026
Dear Luis, Thank you for taking the time to write such a fair and detailed review — 4 stars after a bumpy start says a lot about you. And thank you for calling me while you were at the counter. That's exactly what I ask every client to do, and it's why we were able to sort it out there and then rather than have you drive away unhappy. It made all the difference. You were right to insist on the diesel. Being offered the wrong fuel type shouldn't happen, and I'm glad we found a hybrid that worked for you. To be honest with you about the market: diesel cars are becoming scarcer every year across the whole industry, and hybrids are what the rental fleets are buying now. That doesn't excuse the counter offering you petrol when you had booked diesel — that part is on them, and I'm raising it with Green Motion — but it does explain why availability keeps tightening. Because you raised it, and rightly so, I'd like to make it up to you: **on your next rental with us, we'll do our best to arrange a free upgrade to the next category up**. Just book with me directly and remind me of this. Your point about the large branded rear window is a good one too. A rental logo does mark you out as a visitor, and that's a fair concern in any city — I'll pass it on, because it carries more weight coming from a customer than from me. Thank you also for the kind words about the staff and the smooth check-in and check-out. Whenever you're planning your next trip, I'm here — 24 hours a day. Best regards, Carlos Silva Portugal Auto Rentals
Great prices, smooth process and customer service always there to assist customers. I have been a customer for several years and intend to keep using them. Thank you Carlos.
By Joseph M.
Response from Portugal Auto Rentals· Sep 6, 2026
Dear Mr Maciel, Thank you so much for taking the time to write this — and for several years of trust, which means even more. Being there when a client needs something is the part of this work I care about most, so it's a real pleasure to read that it shows. Looking forward to arranging your next trip. As always, I'm here 24 hours a day for anything you need. Best regards, Carlos Silva Portugal Auto Rentals
This is the second time I rented from them.. First time they gave me a car that I had not reserved but was similar, not very good start.. But I said I will give them a second chance, which was even worse… Received the car I had reserved with scratches all over the right side, visible scratches, not mentioning the interior which was not as clean as one would expect…. So disappointing to hire a car in a damaged condition.. Last time I will rent from them, never again
By Nader T.
Response from Portugal Auto Rentals· Sep 6, 2026
Dear Nader, Thank you for writing, and I'm sorry your experience fell short. Let me explain how we work: Portugal Auto Rentals is a booking agent — we arrange your rental with the car hire company, and the vehicle is handed over by them at the counter. That said, I choose the companies we work with, so a car delivered with visible scratches and a poorly cleaned interior is still my problem to deal with, and I'm raising it with our supplier. What I regret most is that I only learned about this now. I'm available 24 hours a day, on both rentals you had my number and my email, and I never received a call or a message. Had you contacted me at the counter, I would have had the car swapped or the situation sorted there and then — that is exactly what we are here for, and we do it regularly for our clients. The offer still stands. Send me your booking reference and any photos you took at pick-up, and I'll take it up formally with the supplier and see what can be done for you. [email protected] — any time, day or night. Carlos Silva Portugal Auto Rentals
