AvaliveReviews of avalive.com

Despite the contention of these bad reviews, I must say that my very first experience with AValive was terrible. Online store said product was in-stock. Placed order, charge was placed on my card. Next day I contacted them to check the status of my order, they had me sign and return a credit auth. THEN ANOTHER CHARGE was placed on my card FOR THE SAME AMOUNT (a large sum). After all of this, the CSR calls back to tell me the product is not in stock. I cancel my order and am still waiting for the charges to be reversed. In essence, I paid double for a product that wasn't even in stock, and am still waiting to get my money back. I understand that mistakes get made, but judging from all of the other reviews of this company that I've read online, this crap happens ALL THE TIME at AValive. And yes... the CSR was crummy on the phone. I will never, ever, ever use this vendor again, and I will deter any and all potential customers from using them. Play it safe and spend more money for reliable service.

*****ABSOLUTELY HORRENDOUS****AVOID THIS COMPANY AT ALL COSTS**** I ordered Intelix HDMI baluns from AVAlive - which were "in stock"....it took over a month for the things to even be delivered. And this was after I had to call their customer support and ask what the deal was...they didn't even have the courtesy to call me and update me with the status of the order! I had to call their RUDE staff and the only detail they could provide was that the item was on back order! Had I known "in stock" really meant over a month wait period - I would've gladly moved my business to another vendor....not to mention, my clients would be much happier. The story continues...upon finally receiving the 5 baluns, 1 of them was defective. Now, I have worked in the tech world for a long time and realize that these things happen - so using standard procedure...you issue an RMA. It's been 2 weeks now and AVAlive claims they still haven't gotten a response from the supplier...supposedly. An RMA # takes over 2 weeks?! I don't think so. How about bypassing AVAlive all together and contacting the supplier for the RMA? Well, after asking 4x now, AVAlive still can't even give me a reference number to this particular case. But don't worry, "Mary at Liberty Cable is working on this RMA...We too agree that this is unacceptable and we are holding Liberty Cable accountable" RUN FAR FAR AWAY FROM THIS COMPANY - ESP IF YOU ARE A CUSTOM INTEGRATOR - NONE OF YOUR CLIENTS WILL BE HAPPY WITH HOW LONG THEY HAVE TO WAIT AND YOU WILL NOT BE HAPPY DEALING WITH RUDE STAFF AND DEAD-ENDS.

A very Bad service, really no service at all....

I didn't actually make a purchase. I called them after calling B&H Photo because the part I needed was on back order at B&H. I gave them the part number right from their website (which was the same part number B&H had) but they couldn't pull it up. I told them it was a middle weight for a Stedicam Merlin, manufactured by Tiffen. First they said they couldn't help me because they couldn't find the part. Once they finally found the part, they rudely blamed me for saying the manufacture was Tiffen instead of Steadicam. I asked to speak to a supervisor and they answered and asked me ..."why didn't you get the part from B&H Photo"? It's no wonder why so many businesses are failing. Customer service is terrible. They are disorganized. I would not trust this company with my hard earned money and my valuable time. I have a lot of money to spend on my own company, but it will not be spent at AValive. Search elsewhere.

Warning if you are international customer!!!! I requested that order be shipped by FedEx ground but AValive shipped my order by FedEx international priority without consulting with me. At the end I had to pay more for shipping than what I paid for my order. They never replied to my email when I asked for explanation why did they ignore my shipping instructions. Buyer beware & poor customer service.

I ordered a panasonic ag-hmc150 shooter's package, which included the camera case, and shotgun mic. When I made the order they did not mention to me that the additional items in the package were not on hand and were on back order. I found out only when I opened the box. When I called to ask why the other items were missing they said that they were on backorder from panasonic. I asked why they didn't mention this to me when I made the order and they replied that they didn't know. This was a flat-out lie as this had been happening since October. Then I checked on their website and the camera bag was listed as "in stock." When I emailed them this fact, they simply replied, "It is not." No apologies, no explanations. So I ordered the package in the beginning of December and I won't receive the whole thing until Dec. 30th. They lie, they don't appreciate their customers, they don't respond to inquiries and their service level simply stinks. Stay away from them. I will never do business with them again and neither should you.