AvaestellReviews of avaestell.com

I've been ordering great products from Ava Estell for a couple of years. January 2026, I placed an order. After a month, I reached out to their customer service department. They assured me that my products would be shipped as soon as they complete the backorder. I kept reaching out and was told the same thing each month until they started ignoring my emails. I was so happy about my products until this year. I'm highly disappointed with this company. It is now the end of August 2026. I'm still being ignored and was not given a refund.

Ava Estell used to be a great company; I was a loyal customer because their Summer Cream is perfect for my skin. That is, until this year. On May 14, 2026, I ordered the Summer Cream trio, the Activating Scrub, First in Line Shipping, and Order Protect (which I have now learned ISN'T a guarantee of any kind), all of which came to $65.44, because the company had a 50% off sale. NOTHING has arrived. I have emailed them twice, the person on the other side has LIED and said the order was on its way soon. They have clearly fallen into some kind of business trouble but instead of being honest with the customer, they continue to lie. Now, when you go to the site, you can't even look up the status of your order; they have disabled the page. Additionally, when I click the link to my order the linked page says the order is confirmed but it also says it is "complete," even though it never shipped. It claims the "complete date is the same as the day I placed the order, which is impossible given the product has to travel overseas. I have been robbed and I am sad that it was by this company because they started out with a great product. This is why companies that gain their following on Instagram are simply too unreliable. They don't seem to have the business acumen to be consistent. I am extremely disappointed. I will have to inform my bank that the product was never delivered.

Ordered hair growth oil late November, still haven’t received the product or a refund! Do not support these scammers!!!

I received my package from this company in 2024 on July 19th, after following them on Instagram for a while and watching carefully at the reviews and researching about them. In short, I was highly disappointed. I ordered the Magix cream and Activating Body Scrub. I also payed $5.95 for the order protect (you’ll see why this is ironic.) At first, when I ordered, I received a notice that my order was randomly canceled during the shipping process and was being held, (essentially, I was not going to receive my order after spending upwards of $100), I contacted the company and I believe they answered within a day or two stating that they would check it out. I then received my order July 19th, and it was carelessly thrown into a transparent plastic bag with the cream and scrub dripped all over the sides of the product cans. I didn’t even bother making another email to complain at this point… I was HIGHLY disappointed and upset. Nobody wants to pay this much for small tins that they are promised will work, just to receive them and have to wonder if they have been tampered with or not. I am not sure if the products were packaged like this by the seller, or this was done at shipping, either way it is COMPLETELY unacceptable. I’ve never had this issue with any other company. And NO I will not use a product that has been opened before I have received it and could have God knows what in it on my skin. My order number so the company knows I’m not lying: #330110 I wanted to support this business but now I can confidently say, do NOT buy from here.