AutoZoneReviews of autozone.com

Everytime i go to Autozone in the last couple of years customer service is wanting. Parts are not as good. I went to Grants NM Autozone to get a 2 ton engine hoist. So the employees help to load it but when i got home 56 miles frome the store, there was only one of the two boxes. Once i went back to town and got the second box. Duralasr 2 ton engine hoist, parts are not bent to fit the design and heavy duty washers are missing. Quality is going down. Sad since i been dealing with them for decades.

Deanna B at the Autozone at 5055 E Tropicana has gone out of her way to help me. She ordered my replacement brake pads twice with no delivery from the hub. She ordered them a third time, Then, went to pick them up at that location so I can pick them up the next day at her location. Above and beyond great customer service!!!

I went to AutoZone at 1801 North Frazier, Conroe, Texas this morning to purchase a battery for my 2016 Chev Silverado 1500 FWD. David was the assigned technician who labored in very hot and humid conditions to remove my old battery and install a new replacement battery. It was a difficult task to remove the battery that is very snuggly secured with a crossbar and several attached bolts that are hard to get to. Lifting the battery out in that there was little to no easy access. David did a superb job and he refused to accept my cash tip. David represented the brand well. I made sure to let his manager know about David’s efforts on my behalf.

Bought a simple part from Autozone, a thermostat. But that thermostat intermittently failed and only 7,000 miles later failed completely and my engine overheated and the engine warped. How can I trust Autozone for parts when one of the most simplest parts failed causing so much damage?

Unprofessional Service and Poor Customer Support! I wish I was a mystery shopper…it was that bad! SKIP THIS STORE (904 E Sample Rd Pompano Beach, FL 33064) Visited this location today seeking help with an evaporative emission system part for my 2019 BMW X2. I provided the year, make, model, and fault code (P0446), along with the part name, but did not have the exact part number. The employee at the counter (young black American female) struggled with the spelling of “evaporative,” repeatedly entering it incorrectly despite my attempts to clarify. When I politely pointed out the error, she became defensive and blamed me for not showing her my phone clearly enough (which I had already done). Her tone shifted from dismissive to confrontational. What made this worse: • No greeting when I entered the store • No acknowledgment or offer of assistance until I approached the counter myself • Became visibly irritated when I corrected her spelling mistake • Accused me of being unclear after I had already shown her the correct spelling multiple times. I left without the part. If you’re going to work in customer service, basic courtesy and patience should be the baseline. AutoZone’s competition will gladly earn my business if this is the standard here. What’s even worse is customer service like this is one of the reasons companies would rather incorporate AI agents than hire people to interact with customers. This could have been an easy sale. I don’t think it could get any easier, but to get an attitude, become frustrated, and then slick with me all because your computer can’t find a part due to your spelling errors is insane. She needs training or find someone else. Highly recommend you skip this store.

Fantastic service for my 2018 Toyota Highlander XLE! I spoke to Ron at Auto Zone by telephone and he helped me tremendously in recommending the absolute right battery for my SUV. I checked quickly with my local Toyota dealership and the battery was a perfect match and better. The price with installation by on was about half the cost. I'm a disabled Veteran and I received a discount as well and he let me remain in my vehicle while he performed a very quick and efficient installation. I was in and out in less than thirty minutes. I can't say enough good about the Management at AutoZone in Elizabeth City, NC. They saved me a lot of time, effort, and money and they've got me as an exceptionally satisfied customer! Ron really went above and beyond! Thank you AutoZone Store #02476

Servando mariscal muy amable me ayudó a cambiar un foco

Amazing grace Five Stars Today, Richard T. at the Autozone located in Mesa, Arizona, is very knowledgeable and helpful in immediate situations. Helped me get Up and Running in my car and back on the road. Thank you Autozone, and Greatly Appreciate you Richard T.