AutoZoneReviews of autozone.com

I’ve recently bought leaf springs for my truck. I recently had 3 separate but serious family emergencies. Now that my family is situated I found out the parts do not fit my truck. It’s not even close. They refuse to give me a refund or credit me the balance because it’s been 4 months and not 3. Look at my account I’ve been a loyal consumer of the Autozone brand for over 35 years. And the one time I need some grace shown, I can’t get any. You make billions of dollars and won’t refund less than 700.00 dollars when it was you Autozone who made the mistake in the first place. I wish there was a rating lower than 1 star

On Sunday, I went into the Seymour TN AutoZone to purchase two spark plugs and a can of starting fluid. I needed two NGK BPR5ES spark plugs. The store associate said he only had one NGK spark plug in stock, but he had three Champion RN14MC5 spark plugs that were equivalent. I asked the store associate if he was sure they crossed references being the same, he replied, yes. Once home and I went to install the spark plugs into my lawnmower, something just didn't look right with the spark plugs so I researched them and this is the information I was told. "No, the Champion RN14MC5 spark plug is not a direct or exact equivalent to a standard NGK BPR-series spark plug-Heat Range and Application: Substituting spark plugs across different manufacturer lines without verifying your specific engine's thread reach, gasket type, and heat range can lead to poor performance or engine damage." WOW!!! I returned to this AutoZone on the following Wednesday with my cash receipt and the two spark plugs, ask the store associate at the counter for a manager and he replied, I am the Manager. I explained the situation and requested a refund. This Manager asked for my phone number and I gave it to him, he says you're not in the system. I replied, I have a cash receipt, why does that make a difference? He stated that if I'm not in the system, he can't do a refund.????? I said OK put me in the system, I gave him my phone number again and my full name. He still couldn't get the system to take my information so he called over another store associate to help him who was able to put me into the system to process my refund. This "Manager" then stated, Sorry, I'm new. Good grief what a rodeo!

Ordered an air filter that the site said was in stock and could be delivered in 2 days. When you go through checkout that 2 days means you buy expedited shipping, not standard shipping which feels very dishonest since the site only talks about free shipping over a certain amount. When I placed my order I got a notice two days later that my order has been delayed and they will notify me when it can ship. The product page the next day still says they can deliver the product the next day and is in stock. There are no tools to cancel your order you have to contact customer service which I did. I do not foresee trying to cancel my order that hasn't shipped and has no expected ship date to go smoothly. 10/20/2026 Autozone replied to my request to cancel with an update that my order has not shipped but is expected to be delivered. I asked them again to cancel as I requested within an hour. I received no response. I emailed them again to cancel the day after it was originally supposed to be delivered as it hadn't been delivered and was emailed again that it was unknown when the product would ship which was on a Saturday. They responded Monday morning saying they were working on a cancelation. Four hours later they shipped the order. Then emailed me 2 hours after they created the shipping label that it had shipped and I can return it in store or I can mail it back to them.

Pay $12.00 exta for delivery ... part not here i call they Hague phone on me call again put me on hold for 15 minutes Herald me part is not here and they keep my extra $12.00 dolla for delivery..manager did not even gave me his name ... not a professional.. they took my money a waisted my time Store number 01335. In 79 new Bridge bergenfield nj

I ordered a part through AutoZone’s website and selected same-day delivery because the website showed the part was available for delivery. Nowhere during the ordering process was it made clear to me that the part would be handed off to a third-party delivery service. After placing the order and paying for the part, I received a text message from a random out-of-state number from the delivery driver stating that they were not going to deliver my part because they weren’t going to make enough money on the delivery. They were essentially holding my paid-for part until they could get more money from me. That is completely unacceptable. If AutoZone is going to use third-party delivery services, AutoZone needs to take responsibility for the experience its customers receive. Customers should not have to deal with a delivery driver demanding additional money after an order has already been paid for. I contacted AutoZone immediately because I was obviously upset. I spoke with a manager who identified himself as Phoenix. While I understand that the manager may not have control over what happens once a third-party driver has the package, his handling of the situation was extremely disappointing. He was rude, repeatedly interrupted me, and would not allow me to explain what had happened. At one point, he told me that he needed to finish what he was saying instead of allowing me to finish explaining the situation. There are ways to de-escalate an angry customer, and this was not one of them. I understand that AutoZone may not directly employ the delivery driver, but that does not change the fact that I placed the order through AutoZone, paid AutoZone, and expected AutoZone to provide the service I purchased. There are enough scams and questionable delivery practices going on already. Customers should not have to worry about their paid-for parts being held by a third-party driver demanding additional money. This entire experience was unacceptable, from the lack of transparency about the third-party delivery to the driver refusing to deliver my order and then the poor customer service I received when I contacted AutoZone. AutoZone needs to take a serious look at how these third-party deliveries are being handled. I will be very hesitant to use AutoZone’s delivery service again.

Hoy acudí a la sucursal de avenida Hidalgo en San Juan del Río, QRO. Para comprar una batería para mí auto. El joven que atendía el área para talleres a quien solicite la compra de la batería parecía decidido a no atenderme. Con poca cortesía me dijo que no había quien la instalará, al insistirle me contestó que si la batería era de cierto tipo no podría hacerlo pues es muy complicado, de mala gana salió a ver mí auto y se reuso a instalarla. No pienso regresar a comprar nada

I purchased an alternator online, and paid for delivery. They never delivered the part, and have not refunded the money. They are literal thieves. They should be thrown in prison for life.

Absolutely insane customer service and service in general. Order breaks and rotors cause they had a buy rotors get brakes discount. My breaks cam, rotors didnt. After 4 days I reached out to support because I had received no update. First guy said they apparently didnt have them in stock so I wouldnt get them for another week or I could cancel the order and buy different ones. They have no rotors around that price range and I would loose the discount because I already got the pads. He abruptly ended the chat. Next guy said the same, I asked if they could simply replace them with rotors close to the same price range or give mr a discount so id pay what I originally paid. He said no but they could give me a 20% discount- THEY GIVE EVERYONE A 20% DISCOUNT FOR ORDERS OVER 100. When i was about to bring that up guess what?? He abruptly ended the chat- SURPRISE!!! So basically seems like they screwed me to get me to not get the discount they advertise and end up having to pay more to get rotors asap. They still have they rotors listed as in stock for delivery tomorrow. So they can scam somebody else. Absolutely disgusting they do something like this when its car parts knowing how important it is to fix a vehicle especially breaks. Now I gotta decide to drive an unsafe car for HOPEFULLY another week or try to find some way to get more money to buy rotors I can no l9nger get a discount for. Theres PLENTY of other autoparts stores- USE THEM.