Rude
Rude. you be ignored and accused of being a scammer. bad customer service stay far far away.
By youssef
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
109 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your One Stop Shop for Factory Wheels, Center Caps, TPMS Sensors and Wheel & Tire Packages.
Auto Rim Shop (autorimshop.com) has 109 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
109 approved reviews, newest moderated first
Rude. you be ignored and accused of being a scammer. bad customer service stay far far away.
By youssef
We ordered rims, the credit card was immediately charged $700 - now 6 weeks gone by, no rims, no answer to phone or email inquiries. We have filed a dispute with our credit card company. Suspect this business is actually OUT of business now.
By KHern
Smoke and mirrors Purchased a set of wheels, wheels shipped from different locations, took months to get a matching finish on all four wheels. The young lady in customer service at the time was good to work with. However, In less than a year the finish began to fail under clear coat, I notified company many times before I received a response, however, they've now gone silent??? No customer service at all, Beware!!!!
By Danny M.
Upon reading all the negative comments,I ordered a wheel for a 2018 Chevy Sonic after car hit a curb. It was ordered(7/22/2022),shipped and received(7/30/2022), in excellent condition I might add, in a week. Pleasant experience. I recommend this company to anyone needing their products. Ralph Hentges
By Ralph H.
Stay away, this company is scam, never refund the money even though you did everything as required, no customer service
By Jennifer H.
Stay away from this company. Worst experience ever No customer service. You can call, No one will ever answer, you can leave your name a d number er no one will call you back. They will not refund your money, you must wait for your order to arrive and then put in for a return. Good luck if that happens. There website says it has what you need but is not correct. Just not a reliable business.
By Jim
I copied and pasted my review!!! My story is exactly the same as all the other ones on here I was ripped off! They sent me the wrong rim and there's no way to get it corrected you call them and it just hangs up on you before getting a busy signal. There's no way to initiate a return When you email them you just get a generic response back and it just goes in circles over and over.
By Aida
My story is exactly the same as all the other ones on here I was ripped off! They sent me the wrong rim and there's no way to get it corrected you call them and it just hangs up on you before getting a busy signal. There's no way to initiate a return When you email them you just get a generic response back and it just goes in circles over and over. After reading these reviews even if I do get a shipping label I'm not going to send it back because they will not refund your money! I'm better off just trying to sell it to somebody online. Please don't make the same mistake I did avoid this place at all costs it is a dishonest company they are a rip-off a scam artists!
By Joe S.