Nathan and Oscar were professional and…
Nathan and Oscar were professional and efficient!
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
193 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Austin TX's favorite mattress store and THE only source for Natural & Organic Mattresses and Bedding.
Austin Natural Mattress (austinnaturalmattress.com) has 193 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
193 approved reviews, newest moderated first
Nathan and Oscar were professional and efficient!
By customer
Charles was very thorough in explaining the different types of mattresses to me, and also explaining certain accessories that I might want in the future. He was very helpful in helping me set up delivery day and time, since i was coordinating other deliveries for the same days. Austin Natural Mattress comes highly recommended from one of my best friend...this will be my first experience with one of their mattresses. The thought of non-toxic materials is extremely appealing to me, since I have a very clean diet. Clean sleeping makes perfect sense!
By Barbara
We were helped by Dalton Busby, who was very knowledgeable and guided us to our best choice. He listened carefully to our needs and concerns, we tried the mattress he thought best met our needs and it felt great. He then answered all our questions thoroughly and overall was pleasant, non-pushy, and genuinely interested in being of service throughout the entire process. We even got a Labor Day discount upon purchase which was a nice surprise! We felt the store was a wonderful showroom, and had great products besides mattresses, geared to folks who care about a more healthy lifestyle. So happy we have this great resource in our neighborhood!
By Sparkle
I’m so grateful that they carry the twin-sized flat waterproof mattress protectors locally! If they carried the crib size, I would buy those, too. Thanks so much!
By Claire J.
All good, easy purchase, quality product.
By customer
Charles was great! Very helpful in answering questions we had about different mattresses and he took the time to really explain the differences to us! He was also not pushy at all. I often don’t like shopping in stores for that reason but he gave us space to browse and just made sure our questions were answered! Really great service!
By Macey
Fair, plain speaking, and productive knowledge of the product and choices that this customer needed to make before purchase. Can't get any more "natural and organic" as that!
By customer
They assembled the bed and took away packing debris. I liked both men’s work ethic
By customer