AurzenReviews of aurzen.com

Projector is ok, but customer service total disaster.Because i accindentally damaged projector by myself and guarantee dont cover it, They just refused me to sell repair parts, even if EU law defines it clearly thay they obliged to do so. Do not recomend this company .

I purchased the aurzen boom 3 projector in February 2026. Everything was working great for 6 months, then as I was watching it a thin black line appeared down the middle of the screen. I thought that's ok it's got 3 years warranty on it. I emailed the aurzan customer service. They emailed me back saying because it's no longer being manufactured anymore, all they can do is offer me £10 off another projector or a 15% discounted refund for wear and tear over the 6 months I'd had it. Not happy at all with aurzen 😠

Return policy is non existent. Never recieved my projector. Was told to go through insurance and still never received a refund or projector.

I tried the Zip projector for sewing pattern projection, and found the experience to be less than satisfying. To me it seemed very fiddly, and difficult to remain in focus and calibration fluctuated. I did send a couple of photos to customer service, and was advised on the return policy - which includes paying for return shipment. No tips to try were included in the CS response.

I am experiencing an issue with the auto correction feature. The projector repeatedly displays a message indicating that the auto correction has failed, and the feature does not appear to be working properly. The Bluetooth modular component is not working.

I purchased the Aurzen BOOM 3 projector in November 2025 and had problems almost immediately. The remote control stopped working a few days later, and I thought it was an issue with the batteries. So I replaced the batteries with brand new ones and 5 days later, it stopped working. I replaced it with new batteries, it didn’t work. I put the old ones back in and it sorta worked. The remote control works only when it wants to. You can not rely on it to rewind, pause, turn up the volume, etc. In addition, the power button on both the unit and the remote would randomly stop responding, forcing me to unplug it to shut it off. I emailed support in January and they said it was a known glitch and they were working on a solution, but they offered no real solution other than to unplug the unit when it wouldn’t turn off. I also purchased a Fire Stick based on Aurzen's advertised compatibility, only to be told through a customer service agent on their website chat that it "should" work and to just return it and buy a Roku instead. No actual help. By April, the image had visible internal dirt and a spreading smudge — clearly internal hardware defects. They told me to remove the top of the unit and clean it. This unit is completely sealed and it is impossible to remove the top. When I said the cover wouldn't come off, they told me to use "a bit of force" and when I told them that won’t work because it is completely sealed shut, they told me to ask a friend or family member for help. I don’t have a friend or family member who lives near me. Plus, this product was under warranty. When I sent photos showing that a large, gray curved line was now appearing in the images from the projector, they told me the BOOM 3 was discontinued and that they could not fix it or replace it. They said that since the product had been used for sometime, they could only offer a 60% refund due to "depreciation" — for a defective product that failed through no fault of my own, still within its 24-month warranty. If you look at the reviews on Amazon of most Aurzen products, you’ll see that users initially love them BUT there’s always some type of issue that Aurzen refuses to fix. This company does not honor their warranties and does not offer actual technical support or service. Save yourself the headache and buy from a company that actually stands behind their products.

I bought this projector from the official Aurzen website, yet it was shipped from Amazon!! I asked them to cancel my order before it was shipped, they ignored me for 3 days, shipped the package, and responded 3 days later to tell me that it's too late. The tracking number didn't work, and I haven't been notified that the package was left in my mailbox. The projector takes ages to connect (and I still couldn't connect it even to wifi), it's really not bright even in ideal conditions, and it's extremely noisy!! I asked Aurzen for a return, they offered me a 30€ partial refund if I keep it, I said no and asked for a return again. So they offered me 60€ as partial refund if I keep it!! (I paid 180€ during sale), which means that this garbage costs a piece of cake to make, and you can see that! I still refused, they asked me to return it to a warehouse in the UK, and to pay for shipping (which would cost me around 50€ as an individual!!), of course I refused, so they gave me a new warehouse adresse in Germany, I paid 11€ to ship it, and still waiting for my refund... Since I paid with PayPal, they will also charge me a 3.6% transaction fee! Avoid buying this product, or anything from this company, they're thieves who sell low quality tech for an astronomical price...

We bought our first product in januari. Few months later in June the lamp started to fade after a few hours the lamp died. Contacted costumor service and a replacement unit was shipped. I understand completely that a electronic device can faile. The replacement unit arrived and worked but the brightness was not the same. Today 07/09/2025 room was dark and the image was not clear and very light. Now i restartded the device and no light. Starting to believe that this is a manufacturing error. Mailed costumor service again and waiting for their reply