Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
99 reviews
AurzenSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Aurzen, we believe in the magic of simplicity and the power of connection. Our mission is to create products that are so immersive, versatile, and effective at bringing people together that we become your go-to choice. With a commitment to immersion, versatility, and connection, we envision a world where what matters is always in focus.
Aurzen (aurzen.com) has 99 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 76 reviews with 5 stars · Clear filters
Excellent device performance, design and construction.
By R W M.
Response from Aurzen· Aug 7, 2025
Thank you for your kind words! We’re delighted to hear that you’re impressed with the performance, design, and build quality of your Aurzen projector. Every detail is crafted with care to ensure a premium experience from the inside out. We truly appreciate your support—enjoy the moments ahead with Aurzen!
everything is fine, nice service, quick response to messages
By Wojciech P.
Response from Aurzen· Aug 7, 2025
Thank you for your feedback! We’re glad to hear everything has been smooth and that our service met your expectations. At Aurzen, responsive support and customer satisfaction are always our priorities. Thanks again for choosing us—we’re here if you need anything!
Great little projector! I have a few different types but this one by far is the most versatile. Works with all of my stuff. Very happy with this purchase.
By Eric
Response from Aurzen· Aug 7, 2025
hank you for the fantastic feedback! We’re so happy to hear that your Aurzen projector stands out among the others and delivers the versatility you need. Making sure our products seamlessly integrate into your lifestyle is exactly what we aim for. We truly appreciate your support—enjoy every moment with your Aurzen!
Great product. Excellent customer service.
By Roger
Response from Aurzen· Aug 7, 2025
Thank you for your kind words! We’re thrilled to hear you’re satisfied with both the product and our customer service. At Aurzen, we’re committed to delivering not just great technology, but also a reliable and supportive experience from start to finish. Thanks again for choosing Aurzen!
Initial review below 05/MAY/2025 - I bought the Aurzen EAZZE D1 Pro Smart Portable Projector which was great at first, and after 4 months of light use it has now failed with no image from the projector. On reading reviews from other buyers, this is a very common issue, with other buyers having even received replacement projectors from Aurzen to find the replacement failing in the same way. I've just contacted Aurzen customer support to hopefully get a replacement as the projector is only 4 months old, but after reading reviews of other buyers replacements failing, I'm left with a negative feeling of myself experiencing the same outcome. It's a shame as the projector was amazing for 4 months? Updated 05/MAY/2025 - I got a very quick response from Aurzen customer support and they are sending me a new replacement unit at no cost to myself. Fingers crossed the replacement will last longer than 4 months. I will continue to update my review accordingly. Updated to 3☆, and hopefully to 5☆ if the replacement projector can last longer than 4 months. Updated 06/MAY/2025 - Aurzen customer support team have assured me that the projector comes with a 2 year warranty from the original purchase date, and if I do experience any issues with my replacement projector it will be covered in this 2 year period. Amazing customer support so far 👌👍 Updated 13/May/2025 My replacement projector arrived quickly, on the exact date that customer support had informed me of. All working and great to be up and running again 👌 Once I get past the 4 month mark, I will be more confident in it's longevity. Updated 05/10/2025 Unfortunately after 4-5 months the replacement projector started to fail the same way as my first projector. Its a shame as the projector is a great device, but obviously useless without an image. This time before the image has totally failed I adjusted the brightness to maximum, which has allowed the projector image to be visible for slightly longer, but not to the point that the image is watchable. On contacting Aurzen customer support, they were quick to respond, they accepted the responsibility to resolve the issue. They offered a refund which I kindly accepted, and the refund was processed straight away. I've changed my review to 5 stars as the projector might not have lasted as expected, but with the 2 year warranty, Aurzen proving they are a truly responsible company, and having amazing customer support, they deserve a full 5 star review. 👌👍
By Mr S L.
Response from Aurzen· May 23, 2025
Thank you so much for taking the time to share your detailed experience, and we sincerely apologize for the initial inconvenience caused by the product failure. We understand how frustrating it must be to have a device stop working after just a few months, and we truly appreciate your patience and trust in allowing us the opportunity to make it right. We're glad to hear that your replacement unit arrived promptly and that everything is now working smoothly. Please rest assured that your projector is fully covered by our 2-year warranty, and our team will continue to be here should you need any support in the future. Your feedback is incredibly valuable as we work to improve both our product reliability and customer experience. We hope the new unit will exceed your expectations over time, and we’re committed to supporting you every step of the way. Fingers crossed for a smooth and long-lasting journey ahead! 🙌 Thank you again for your trust in Aurzen.
Firstly great price for the product (Boom 3). The projector has been great, the auto keystone is awesome, it viewable in moderate sunlight as well which is a plus. The sounds is good, haven't tried it on full blast yet. Also the interface and menu are pretty responsive. Also ordered direct from their sight instead of amazon which was ended up being way cheaper and took about a week to arrive which was fine with me. I have already recommended this model to a friend to purchase!!
By Allan
The projector has good image quality. I like how it calibrates automatically. It has a good presentation and efficient sound. Customer service is good, they care about the details of the product they offer. I thank you for your attention.
By Lester M.
Aurzen projector was the first projector with plenty of ifs and buts. All these questions were sorted out with help of Monica ( customer care agent ) who promptly supported all my questions and gestured me with discount offer which i missed since i bought from amazon. Projector was amazing and our family enjoying cinema night without issues. Only drawback is hdmi arc functionality is not working with netflix and prime video. Rest all great.
By Ganeshan Lakshmi N.
