Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,940 reviews
Audien HearingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Audien Hearing sells rechargeable hearing aids online at the most affordable prices on the market. START HEARING NOW VIEW SUPPORT MATERIAL
Audien Hearing (audienhearing.com) has 1,940 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
1,940 approved reviews, newest moderated first
Very patient and helpful
By Walker S.
Response from Audien Hearing· May 5, 2026
Hi Walker, Your kind words truly touched us. Knowing that you felt cared for with patience and support means so much to our team. We understand how important that experience is, and we are grateful to have been part of your journey. We are always here for you whenever you need us. Warm regards, Specialized Care Team Audien Hearing
Babygirl Rachel is absolutely amazing! I owe her the world! Ya ever need help Rachel has ya back
By Leeann T.
Response from Audien Hearing· May 5, 2026
Hi Leeann, Your message about Rachell truly means a lot. It is wonderful to hear how much she has supported you and made such a positive difference. Knowing you feel cared for and backed up brings us genuine reassurance. We will make sure Rachell sees your kind words. Thank you for sharing this special experience with us. Warm regards, Specialized Care Team Audien Hearing
I tried both the Ionic Pro and the Atom X. I was told I had a 45‑day return window. When I exchanged the Ionic Pro to try the Atom X, I emailed the company—an email they acknowledged—requesting that they not ship the replacements until I returned from a medical trip. Despite this, they shipped them early. I contacted them immediately, expressed my frustration, and asked for additional time to test the product. We agreed on a final return date of March 31, 2026. On March 30, I emailed to inform them that the product did not work for me. Instead of processing the return, they told me I needed to either call or schedule a video chat to receive instructions. I chose the video chat, and during that call I was told—incorrectly—that because the items were not physically returned by March 31, they would not issue a refund. At no point was I told that the units had to be received by March 31. I notified them within the agreed‑upon timeframe, exactly as instructed. The company refused to work with me in any reasonable way and showed no willingness to resolve the issue. Their customer service has been extremely disappointing, and if my credit card company cannot resolve this, I will be pursuing further action. I strongly advise others not to purchase from this company.
By Arlene
Response from Audien Hearing· May 5, 2026
Hi Arlene, We appreciate you taking the time to share your experience with us. We understand how distressing this situation must have been, especially while you were also managing other significant concerns during your medical visit. Your consistent efforts to remain in touch throughout the process are acknowledged and genuinely appreciated. We will take the time to carefully review everything on our end, including your timeline, communications, and the steps that were followed. We aim to keep our processes consistent and transparent, while also ensuring that customers feel supported at every stage. With this in mind, please confirm your order number so we can assist you further without delay. Our Specialized Care Team will follow up with you directly to take a closer look at your situation and explore what options may be available to improve your experience moving forward. We would like to work with you toward a more positive resolution. Warm regards, Specialized Care Team Audien Hearing
Service was very good and kind.
By Christopher M.
Response from Audien Hearing· May 3, 2026
Hi Christopher, I really appreciate you saying this. Hearing that the service felt both kind and genuinely helpful is exactly what we hope for in every interaction. Sometimes it’s the simple things, being treated with care and understanding, that leave the biggest impact, so your words truly mean a lot. Thank you for taking a moment to share this. Warm regards, Specialized Care Team Audien Hearing
Very helpful and patient
By Albert
Response from Audien Hearing· May 3, 2026
Hi Albert, I appreciate you sharing this, it may be short, but it says a lot. Knowing you felt supported with patience and care really matters to us. That kind of experience is exactly what we aim to give, so your words genuinely mean something to the team. Thanks again for taking a moment to leave this. Warm regards, Specialized Care Team Audien Hearing
A great experience. Very helpful. We went thru everything to try to see if the product would turn on. It did not. Alan did a great job with explaining everything and came to the conclusion it had to be replaced! Love the product and your support is awesome!!!!
By Rosemary
Response from Audien Hearing· May 2, 2026
Hi Rosemary, It is encouraging to hear how smoothly Allan guided you through the entire check process. He took the time to go step by step with you, carefully testing and reviewing every possibility until it became clear that a replacement was the right solution. We are pleased to know you are satisfied with both the device and the assistance provided. Warm regards, Specialized Care Team Audien Hearing
Kershay was marvelous. And extremely patient. I am very impressed and grateful
By Larry Z.
Response from Audien Hearing· May 2, 2026
Hi Larry, Your message about your experience with Khersey brings a real sense of encouragement to our team. It is meaningful to hear that she was able to show patience and steady support throughout your interaction, and that it left you feeling well cared for and appreciative. We will be passing this along to her so she can know the difference she made for you. Moments like this reflect the kind of service we hope to deliver every day, where understanding and calm assistance truly matter. We remain here whenever you need us, ready to provide the same level of attentive care. Warm regards, Specialized Care Team Audien Hearing
Very friendly and helpful.
By Judy R.
Response from Audien Hearing· May 2, 2026
Hi Judy, We are glad to know that your experience with our team felt very friendly and helpful. It is important to us that every interaction feels comfortable, clear, and supportive, and we are pleased we were able to provide that for you. We will continue to focus on offering caring and attentive service in every step of the way. Warm regards, Specialized Care Team Audien Hearing
