Audien HearingReviews of audienhearing.com

Complete garbage, one didn't work at all, the other squealed if you turned it past half volume, the sound was tinny and crackled at higher frequencies. Couldn;t even get the silly support people to understand the problem, they appeared to be working off a limited screen of problems and answers. The last call I sat on hold for over 10 minutes, only to be told they were closed.

Buyer Beware: I would give less than one star if I could. I ordered Audien EV3 Rechargeable CIC Hearing Aids (FULL PAIR) in October 2021, recieved on the 30th. They worked, but do not filter background noise, were uncomfortable and very difficult for me to adjust. When I finally reached customer service to return, they were arbitrary about RECEIVING them returned within 45 days. So sitting here at exactly 45 days - HAVING TRIED TO REACH THEM FOR 5 DAYS WITH NO RESPONSE from Customer Service. I am told because they are not recieved by the 45th day, I am out $245. with hearing aids that I cannot use. They are uncomfortable and difficult for me to adjust due to their small size. The sound is good, but confusing to me due to background noise. I meant to return after about 30 days of trying them. Unfortunately we got involved with my wife's surgery and recovery. I began trying to reach Customer Service 5 days ago, but got my first response today - the 45th day to return. If you are going to take a chance on this company, beware of this 'hitch' in their return policy. They state at the beginning: "As long as you request a return within the 45 day period, you will be provided a return shipping label by Audien's support team after going through the Ship Station returns process." BUT LATER they state "the shipment must arrive at our warehouse by the 45th day,". If you have difficulty tracking what you read like me, or don't read very carefully you will miss this statement. However, IF SOMEONE HAD RESPONDED TO ME 5 DAYS AGO, I would have returned overnight and gotten my refund. I am extremely dissatisfied. They offer no explanation for not answering my original inquiry, no recourse, or even compassion for my situation.

Product express-shipped on a Monday and arrived at a facility in my city 2 days later. Was supposed to be "out for delivery" but hasn't moved for 8 days. Contacted Audien Customer Service and they said they wouldn't do anything until 3 weeks were up. So, my money is tied up for several more weeks while the package is lost. No refund, no reshipment of the order, no willingness to contact the facility, nothing.

I just received Audien Atom Pro, after reading all of the positive reviews, plus got a good deal on Cyber Monday, however, the unit is defective, the charging lights will not light up, either red or green, and will not charge. I wrote emails to support and was questioned by 2 different representatives to make sure the lights weren’t lit. Then another email told me to turn the hearing aids on for 18 hours, then clean them, and then put them in the charger to charge them for 6 more hours. I’m not sure I couldn’t make it clearer in the 7 emails back and forth that the charger isn’t working. I’ve decided, even with the great price and reviews, I’m going to ask for a refund and look elsewhere if this is what support is going to be like.

2nd time around doing business with Audien Hearing. 1st time was I purchased Evo 1 about a year ago. Tried for a week and found them to be too big for my tiny ears. Because they didn't fit right I couldn't evaluate them properly thus returning them. Refund was prompt. Everyone was great to talk too and very understanding. Now, almost a year later and no luck of any kind, I have returned to order the Evo 3 which is a lot smaller and reviews from all over the web, are excellent !!! I had a really good coupon that satisfied me and made these a lot more affordable. I am anxious to get them feeling that I have a winner from a good company, so when they arrive I will be writing again...

I purchased these for my 96 year old mother named Eleanor Maroney (Customers name for verification!). These hearing aids are no better then the ones you can get at Walgreens for $29.95. Buyer beware!

I ordered and paid for 2 sets but only received one. the one set supplied worked fine for about one week then died completely. I tried to contact audien but had no response at all but continue to get advertising from them. The low price gets you but in reality it is very expensive as the product is defective and the support non existent.

Overall, I am pleased with my EV3 after 2 days. PRO: Easy to charge, Easy to fit ear pieces, work well at home. Very good for the price. Very comfortable to wear. CON: Very bad noise when I am in the car or restaurant. They pick up all the background noise, ie people talking and music (pick up loud road noise in the car). Not possible to adjust volume unless you carry the little screw driver with you all the time. Maybe I need to turn the volume down?