Audien HearingReviews of audienhearing.com

Response from Audien Hearing· Aug 19, 2026

Hello Fred, Your review is such a wonderful reflection of the kind of care we want every customer to receive. Although the hearing aids were not the right fit for you, we are truly glad Carlo and Allan were able to make the experience easier with their patience, kindness, and dedication. We will absolutely pass along your generous recognition to both of them. Comments like yours are incredibly meaningful to our team! Warm regards, Specialized Care Team Audien Hearing

Response from Audien Hearing· Aug 18, 2026

Hello Stuart, We are glad our representative took the time to understand your request, work through the details with you, and help bring the issue to a resolution. Your patience and kind feedback are greatly appreciated. Thank you for choosing Audien Hearing! Warm regards, Specialized Care Team Audien Hearing

Response from Audien Hearing· Aug 18, 2026

Hi Shazza, Thank you for taking the time to share the details of your experience. I understand why the conflicting information regarding the return label, replacement, and upgrade would be frustrating, especially after taking the time to complete the video appointment and follow up with our team. We appreciate you bringing this to our attention and giving us the opportunity to review what happened. I reviewed the details of your previous video appointment and can confirm that Lars introduced himself as a Hearing Specialist and discussed your husband's experience with the Atom X, including the fit concern. During the appointment, he also explained the AudienCare program and the available options. Your case has now been brought to our Specialized Care Team, and we will be closely involved in handling your replacement moving forward. We will make sure the replacement request is properly reviewed and prioritized, and that you receive clear updates regarding the return and shipment. Thank you again for your patience and for giving us the opportunity to assist you. We appreciate your continued communication and will do our best to make the remaining steps as smooth as possible. Warm regards, Specialized Care Team Audien Hearing

Response from Audien Hearing· Aug 15, 2026

Hello Ann, What a meaningful review to receive! We are glad Ro took the time to explain everything thoroughly and patiently. Most importantly, we hope your new hearing aids help you reconnect with the conversations and moments you have been looking forward to enjoying again. Thank you for choosing Audien Hearing, and we wish you many wonderful conversations ahead! Warm regards, Specialized Care Team Audien Hearing

Response from Audien Hearing· Aug 15, 2026

Hello Kathy, It is wonderful to hear that Ro made your first over-the-counter hearing aid experience such a positive one. Her knowledge of the devices, clear explanations, and willingness to answer your questions can make exploring new hearing technology much easier. We will be sure to share your kind recognition with Ro. Thank you for giving Audien Hearing a chance to be part of your hearing journey! Warm regards, Specialized Care Team Audien Hearing

Response from Audien Hearing· Aug 15, 2026

Hello Roger, It means so much to know that Audien has taken good care of both you and your wife. A 100% recommendation is an incredible compliment, and we are grateful for the trust you have placed in our team. We truly appreciate having you both as part of the Audien Hearing family! Warm regards, Specialized Care Team Audien Hearing

Response from Audien Hearing· Aug 14, 2026

Hi Richard, Thank you for taking the time to share your experience. We appreciate your kind words about Kendel and recognize how important it is to feel heard and supported throughout the process. We sincerely apologize for the time it took to reach a resolution and for having to repeat your concerns more than once. We’re glad Kendel was able to assist you and ensure that your concerns were properly reviewed. A brief assessment of the hearing aids is needed first so we can document the issue and ensure the replacement request is processed correctly. One of our Care Specialists will also assist you with the replacement process to help ensure everything goes smoothly and that you receive the support you need along the way. Thank you for your patience and for giving our team the opportunity to assist you. Warm regards, Specialized Care Team Audien Hearing

Response from Audien Hearing· Aug 14, 2026

Hi Kathleen, We are happy to hear that our agent was able to step in, assist with your concern, and arrange for replacement hearing aids to be shipped to you. We know how important it is to have dependable hearing support, so getting a replacement on the way can bring a great deal of peace of mind. We hope your new hearing aids arrive safely and give you the reliable performance you are looking for. We appreciate you sharing your experience and recognizing the help you received. Warm regards, Specialized Care Team Audien Hearing