Atrium WindowsReviews of atrium.com

I ordered a window for a customer and Atrium Windows had to remake the window 4 time because they kept making it wrong. 5 months later I finely had a window I could install. they wouldn't even compensate me for the hassle or the time it took them to screw up. Then I ordered another window, a 48x71 picture window for a another customer. I purchased their Lifetime Glass Breakage Warranty. The window broke. I filed a glass breakage claim and Atrium Windows wouldn't warranty the window. I had to buy a whole new window.

Awful customer service. Have been trying to replace one of the windows with a lifetime warranty. Have been waiting for a resolution for 7 months now. Shame on this company and shame on Lowe’s for not standing up for their customers. communication; incompetent responses; seven months later,

I have 31 Atrium windows in my home and 20 have seal failure. I examined each one in my house today and documented. Several have extensive water intrusion from my 2nd floor flooding into my 1st floor during heavy rain & winds. I DO NOT RECOMMEND THIS BRAND AT ALL. All I got from this company was we are going out of business to find out they are back in business.just the normal deflection/blame shifting to someone else. We have to do better than this!

Built new house in 2015-16 and so far 6 windows have failed. Contacted Atrium and they said to send manufacture date and serial number. There are NO stickers on my windows with any information. Only know they are Atrium windows because I took pictures when the house was being built. Unfortunately, the contractor retired and destroyed all the paper work on our house. Really frustrated!!!!

march 5 of 2022 we had a house fire. Contractor was told to replace windows with wallside or better windows. Atrium windows were ordered sept. 2022 and de;ivered in oct. 2022. We moved back into the house dec, 2022. We have issues with drafts and weatherstrips since day one. After a lot of run arounds from contractor,supplier. and atrium norandex..... i recieved a call from Jeffery Anderson. He saidhe represented Cornerstone who owns atrium brand. He stated.... One year labor and two year manufacturers warranty. Bottom line, anderson stated we were out of warranty and theres nothing he could do for me. By my count... I still have 7 months left on factory warranty.Wait... he did say he could send me a piece of weather strip so I can hire someone to replace it. When I told him that hansons offers lifetime...he shuckled and said ....we make windows for hansons. Both the call center for atrium and the distributor here in michigan were at a lost of Jeffery Andersons explaination of atriums policy pertaining to warrenty.

Atrium and Lowe's store 2559 are Horrid. Lowe's has 3rd party with a "LONE" installer! He Cuts corners like measuring Twin windows 1/2"+ Shorter so he can get the window in. All Atrium windows had BLEMISHES, malfunctioned or Broken before installation. The job was never finished because I caught him covering up the Big gaps above the window with 1/2" open cell foam (POOR) and "Mass" amounts of Caulking. Install Partners LLC is the other (installation) wrong doers in this equation! Stay away from anyone who uses "Install Partners LLC". Synchrony Lowe's doesn't understand Certificate or Signature actually means. Synchrony also send personal information to other card members such as I of other Synchrony Lowe's members. I hold many photos, audio recordings, emails and letters of this horrid experience to (prove) show. God's Witness, we're not finished yet! Leslie

First off I own my own business and have been in Construction for over 35 years . I purchased Atrium vinyl double hungs with grills in 9/22. Of 7 units one being a Patio door 6 units were damaged severely in shipping or had MAJOR workmanship issues. Immediately on receipt of these windows I was promised that all issues would be fixed or replaced . Almost all the grills in glass which are permanent were installed crooked or misaligned completely. As were the screens. I reordered the window sashes no less than ten times. I never did get all the sashes replaced and just figured good enough as I had long lost patience. To this day 13 months later I still don’t have the screens all replaced I have attempted communicating more than 20 times with this company. It’s been the worst experience with a manufacturer in 35 years!!!!!!!!!!!! Don’t consider buying an Atrium windows. Their windows are awful and their service is non existent!

They have very bad response time on a window issue a have two windows from them not even a month old an they leak an no one is responding to the problem to fix it