Atrium WindowsReviews of atrium.com

We just built our new home and the experience with the Atrium windows has been frustrating to say the least. We’ve had water run into our house in several spots, the windows are hard to operate because they’re not aligned right, another window had to be replaced and after MONTHS of waiting they just sent back the same old window pretending it was new. We paid for new windows and none of them are of new quality. They all are patched together and flawed. Legal steps following. If I can keep any homeowner from going through what we’re going through, I will.

Everything about these windows is horrible. Not one of my 14 windows was made to a decent standard. They have remade 8 sets of my last 2 windows needed and they still are not correct. Trying to get ahold of them has been a complete nightmare. Stay away from these windows. Absolute junk. I hope people see these reviews before they order Atrium windows. JUNK AND HORRIBLE CUSTOMER SERVICE.

Atrium has been absolutely terrible to deal with! Our windows came all scratched! It took several months to get a representative from Atrium to finally come out to the home to look at them. Pictures were taken, I was told someone would be in contact with me, within 1-2 weeks. Needless to say, 3 months went by… I had to continually try to get in touch with them! When I finally talked to them, they again tried to give me the run around, acting as if I should just want to pay full price for terribly scratched windows! Do not order Atrium windows!!!

Bought reliabilt windows (made by atrium) through Lowes. When the seals failed, I was sent to Atrium for a warranty replacement. Their customer service is horrible. Eventually had to go back to Lowes to get them to make Atrium honor their warranty. Will never buy their products again.

RUN AWAY!! - FAR FAR AWAY FROM ATRIUM WINDOWS AND DOORS. Exorbitantly expensive for absolute JUNK - dug up from a dumpsite & not worthy of installing in an outhouse, in a baron desert, in the middle of an ocean, where no human will ever venture. 3rd world production on the worst possible product ever. Cheap cheap cheap, indescribably cheap product. Window(s) & door(s) will not be square or plum or level with itself, its frame, its' sashes. Will Arrive with Broken slide rails (which are also unrepairable cheap vinyl). Locking will cause the vinyl brace (which secures the lock) to rise up. The sash window will bypass the fixed window tray which it is supposed to lock into - leaving your inside vulnerable to the outside weather and worse - unsafe. Your Atrium rep & your local Atrium business person will make every promise known to man up-front to take your hard-earned money, and EVERY excuse imaginable - and some unimaginable, to avoid any ethical replacement of poorly manufactured and poorly installed windows AND doors. Installers who they admittedly (again, after-the-fact) hire off the street with zero experience, are inept at best and completely incoherently incompetent. You may as well install cardboard. At least the price of cardboard is commensurate with the quality. Atrium will tell you (after they've installed bad product) a sob story about "Covid" being the issue, and how hard it is for the manufacturing facility to hire decent labor or keep labor due to Biden paying people to not work. Of course they'll tell you all of this AFTER THEY relieve you of YOUR MONEY and AFTER a long overdue delivery date has passed, and AFTER BAD PRODUCT is installed in your home. They'll tell you this sob story as a sorry excuse for the BAD manufacture. They hope you'll just swallow that line of manure, allowing them to become the victim of their own design - and move along, stripped of your money for trash product.

We installed the most expensive line of Atrium windows in our new home in 2016. Many of them were casement windows. Within two years, virtually all of them were showing rust spots on the arms which pull/push the windows in and out. Several of them have rusted through to the point of a complete break. Contacted customer service, they state clearly in their lifetime warranty that rust isn't covered. Virtually 100% failure on all casement windows within 4 years.

Worst experience with any business anywhere. We ordered two windows thru Lowes.com and one arrived faulty. It was not shipping damage but shoddy manufacturing. Six months later and we ARE STILL WAITING for this company to do the right thing and to replace a sash on one of the windows. We have been promised no less than EIGHT times that the sash would arrive at our local store only to find out that we'd been lied to AGAIN. These are deceitful dishonest business people who put out second rate products and are not to be trusted. We have eight more windows to replace and will not be doing business with these charlatans again. They are not at all trustworthy. I don't even hold out hope on the alleged warranties on the windows- Atrium has shown us their true colors so buyers beware.

I bought my windows from Lowe's, but now Lowe's has stopped selling them because the product is so shoddy. I've only had my windows for 5 years, and have had to replace 3 window sashes because the gas seal broke. The company won't even talk to the customer. When I tried, the customer service rep hung up on me. So the customer has to contact Lowe's and Lowe's has to make the request for a warranty claim on the customers behalf. Then, Atrium won't send the replacement parts to directly to the customer. They send them to Lowe's store and the customer has to pick them up. Buyer beware if you purchase any Atrium products, windows or doors.