Assurance WirelessReviews of assurancewireless.com

I've had Assurance Wireless for over 2 years and and they have never been as awful as they are now they have now made it impossible for me to use my Wi-Fi on any other device at all none not one and then they tell me that I have used my Wi-Fi data up which is impossible because the only thing I've ever used my phone for the last 2 months for was making one phone call because it is now gotten to the point that it is a worthless piece of s*** company who cares less about anybody besides taking money from the American people and you know the benefits taken from and everything paid for is from the taxpayers and it's different countries that are taking our money and our Congress and representatives are allowing it because it is their company

WORST CUSTOMER SERVICE EVER TODAY IS SUNDAY I CALLED AT 4:45 pm nyc agent couldn't help me and I asked for supervisor she hung up after 1/2 hour and no survey came on. I called back got someone else who couldn't help. I asked to speak to supervisor he was the absolute worst. I only had my phone 6 days and it was disconnected. I got no help no real answer except dude said I applied for another service and I told him I didn't he didn't believe me he just wanted to banter so leaving me frustrated I asked for a manager I said I was go report the call he kept putting me on dead air Itold him the call is recorded I said am I being denied he said yes I said hang up so I could do the survey he interrupted the survey and then hung up worst service ever time was 5:29pm

The phones don't work and customer care is HORRIBLE...it's super annoying trying to do anything with these phones...

Assurance wireless or Lifeline is races. If you speak english, you will receive the best (Samsung or Motorola phone) in the storage, but if you speak Spanish you will get the worst ( schock voltsv55 phone) in the storage. Races, races,races country, unfortunately.

Just take the phone they give you and throw it in the trash! If it is a Schok phone this is the best thing you can do for yourself. No point in using a program if the equipment they give you is not able to do the job... Even a basic serviceable used phone is better than the garbage they will send you. Go elsewhere if at all possible

This is the worst phone company to have. The need to lose their contract. They lie & give you incorrect information. They want you to pay to add minutes to use phone. They give you the basic plan & lie & say it's unlimited, until the phone goes off. The service takes 7-10 days to switch once you enroll in unlimited. Then while waiting for the mistakes they made. They tell you to pay 10$ to use phone or wait until your new cycle begin . They hang up on you when you call. They don't speak good English nor understand good English.This service is ULTIMATE TRASH. Do not use them.

I do. Ot need a new phone or Sims card I just want the 30 dollars taken off my AT&T monthly bill

The customer service at Assurance Wireless is an absolute joke. They outsource their support so on top of a language barrier, they hire inept employees who just hang up on you if you don't ask a scripted question. And then they try to handle your concerns, they'll tell you things that are untrue like "your phone is on the way" but then say that a phone was never shipped (this happened to me TWICE by the way).