AskVetReviews of askvet.app

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Hidden membership fee preying on you when you need help the most. I called and got refunded for that first membership, but they kept my service active and charged me again on the next month. When I chatted to get this refunded and fixed, they told me that I was given a free month to try their service and refused to refund me, THEN, ended the chat without any more discussion. DO NOT USE!

Watch out for being charged for a membership when they say it’s a one time $5 fee. They’ll end up charging you $60. Hidden fees and scheming to get your money. Not worth it. Was told the $5 was refundable, then got charged $60 which is non refundable.

Avoid this company. Information provided was generic and not helpful. They mentioned needing to sign up as a member for $5.00 a month, then charged my cc $65.00. and upon signing in I discovered the $65.00 would be a monthly charge, Canceling my membership was easy to do, but they will not refund the initial $65.00.

Advice given was horrible, my dog had Parvo and died thanks to the advice given of “sounds like food poisoning and will just need a little time to get better… he died the next day.. Have tons of hidden charges and mention “one time fee” but they sign you up for a memberships at 100$ per month.

Emotionally baits pet owners by saying you can speak to a vet 24/7. I went through the AI and it told me it will only be a $5 fee. It did not disclose I would have to pay a $65 monthly subscription. So after I went through and paid, I checked my bank account and saw they charged me 65$. I didn't freak out right away because when I saw that I can get a call on my phone from the vet maybe it'll be valuable advice but, low and behold I did not get a call at all or a response to chat messages. This really sucks because on weekends all the vet hospitals are closed and on top of that the emergency hospitals barely have any knowledge of exotic pets. I was in distressed and desperate to get an answer to help my hamster that is having a stroke and this website took advantage by billing me. If I can give this website zero stars I would. God is watching you. Update: (6 am eastern on September 21st the following day) I actually got a response at 4 am eastern from an expert but, I responded at the time because I have to wake up for work anyways. The expert gave me some good advice on what to do I'll give her that. She wasn't able to call me but, she supported me and was empathetic through text. I now update my review to 3 stars because, I still was billed 65 dollars unexpectedly. I would of been fine with it if I was warned about being billed this much. I would have used a different card.

I just realized that this company is a total SCAM. Panicked pet owners (like myself) turn to them and end up with an advice “go to a vet” for $65 USD. In reality, what else can they say? Pets cannot tell you where it hurts. These vets do not prescribe medication… There is really nothing they can help you with and they know it. And this is why they trick you somehow into signing up for some kind of membership and monthly fee. I noticed this fee on my monthly bill on my credit card, but many people don’t pay attention. Now when I read the reviews, I realize I’m not the only one. This people take advantage of people‘s love for their pets and the animal suffering…DISGUSTING!

When I first went into askavetonline the cost was $13 so I proceeded got the consultation and found I was charged $93, that was a month ago today they took another $93 from my account, when I finally got in contact with them they stated I signed up for their membership. I have subsequently contacted my bank and now I’m going to try and navigate through their website to cancel said membership. Don’t use this service it’s a massive piss take and I’m out $93 for nothing, if this is how they make their it shouldn’t be legal