Ask The DoctorReviews of askthedoctor.com

Total scam. I feel completely ripped off and vulnerable. I submitted a question regarding a chronic issue I've had for over 8 months. Paid $18, then was sent an email to confirm my email address. The link lead me straight back to the original website as if I hadn't paid money. There is no number to call. No email address. So now I'm here writing this review. What you're doing is awful. Healthcare is not something to be messed with. I hope you are treated this way in the future when you're simply trying to receive help. I want my money back.

Do not use this service, it is a complete rip-off!! I had some skin-related questions which I posed to a dermatologist and paid a very high fee of $170.00; I was experiencing health anxiety and really wanted a clear and detailed answer to my concern; I presumed by the price that I would get it from this website. First off, they billed my credit card twice for the fee, never answered my emails to customer support regarding the same, and I was forced to contact my credit card company to report it as a fraudulent chanrge and to have a new card issued. My question was thereafter answered in two short paragraphs, and when i attempted to upload images they would not upload properly; I thereafter emailed the images to customer service and they were still never attached to my question. My follow up question was NEVER addressed or answered by the doctor. Call me stupid, but when I had another (neurotic) skin related question (caused by my health anxiety), I tried the service once again and paid a fee of $100.00 for a dermatologist's response. My question was only briefly answered, and I was told to address my anxiety (yes, I think I realize that is an issue for me right now, all I was looking for was to have my dermatology question answered). I thereafter asked a follow up question, which was NEVER addressed or answered. COMPLETE AND TOTAL RIP OFF!!!!!

Buyer be aware. Unfortunately, "Ask the Doctor" ripped me off. The system was not operating correctly the night I needed it, so I never saw a doctor response of any type, and they will not refund my $18 because they insist they answered my question, even though I have no active password or means to read the doctor's answer. They seem to have no methodology in place to listen and understand the glitches in their system. Nor do they seem be concerned, or care. Their only response is that the doctor e-mailed me, or responded on-line, even that much seems unclear. But in any case, I followed their process, I entered my question on line, then waited for an e-mail to confirm my own e-mail, I then did so, then I entered the code numbers on line as requested, but my codes didn’t work. The “help” button on the site also didn’t work. Then I tried the process again and again, nothing works. The system wouldn’t even allow me to reset a code or password. They simply kept my $18, sent me one e-mail to say the doctor answered my question, and they were done with me. I was ripped off. I hope this doesn’t happen to other people.

I had broken into hives and I used ask the doctor to get some advice. I had Dr. Gagner respond to my question within 7 minutes and he directed me to get the appropriate treatment. I would recommend him and this service to anyone out there