askdermReviews of askderm.com

My package was lost (USPS showed item delivered but it never arrived) and AskDerm was prompted in resolving the issue by sending me the item again. I am happy with the level of attentiveness and customer service and I will definitely be back to shop here!

I placed my order about a week before I was to arrive at my second home in Maui so I would not have to carry the products on the airplane. I was amazed when the front office of our condo complex called me 3 days before we left the Mainland to inform me that my package had already been delivered!

I realized I had made a mistake in my order almost immediately after pressing the :"send" button. I hopped on the website and immediately wrote to customer service and asked them to cancel the order. When the order confirmation was received minutes later, I again replied with a request to cancel the order. Many hours later, I received a response from Customer Service saying that it was too late to cancel the order as the items has already been shipped. There should have been a way to cancel that order.

I placed a order on 24th of july. ASKDERM shipped it on 26th of July. On 28th of July, I tracked the package and it said on USPS that there is no secure delivery location which is not true. I called usps to redivery and they said they would but they never did and I even told them to drop it at the store downstairs if they really can't find my apartment which is very easy to find.I called askderm again to ask for help and they said I have to contact usps by myself even i said i did call them to redelivery and didn't work out. What is worse, usps is very hard to reach by phone that you have to call nonstop to get to a operator. So disappointed that usps left us a notice to pick it up at a non-local office by not ringing the doorbell while we were home always recently. Hopefully I can get my refund. btw, Askderm never send me any information about the delay of this package as they described.

It is been a pleasure experience to purchase a product with askderm. Immediately they assigned an agent to take care of my purchase. But in my case I did not use/contact the agent, as the purchase process was smooth sailing. They provided some sample beauty products to test. It is nice and I definitely will come in future make more purchase.

I found a product that I loved but could not quite afford. Askderm was running a buy one get one half off and it allowed me to purchase a few months of my product. I am very pleased and the shipping was free and fast.

Fast shipping

I've ordered only three times from askderm.com, but each order was processed quickly and accurately, and I received my products earlier than expected each time. So no problems with any order, but I feel that if I did have a problem they would make it right. I appreciate that they included samples of products with every order. Because of sensitive skin, I really hate to purchase skincare products without trying samples first. Although some of the products I purchased I saw elsewhere for less money, I chose to return to askderm.com because of the speedy delivery and because I want to support companies I believe sell good products and have good customer service. To me, that is worth a little extra money.